Lead Insights Analyst, Restaurant Performance Insights

Chick-fil-A, Inc.•Atlanta, GA

1d•Hybrid

About The Position

The Lead Insights Analyst, Restaurant Performance Insights supports business leaders and partners by translating complex business questions and data into meaningful insights that inform decisions and improve restaurant performance. The role independently leads analytical work within defined areas of responsibility, using data analysis and business knowledge to identify trends, evaluate performance, and uncover opportunities. The role partners with stakeholders across Chick-fil-A to understand business needs, frame analytical questions, and develop solutions for emerging challenges and ongoing business priorities. This includes providing analytical support for high-priority organizational work and influencing the development of analytical tools and data visualizations that help business users understand and explore performance independently. Success requires strong analytical judgment and the ability to connect data to the broader business context. The Lead Insights Analyst helps stakeholders understand what data means, identifies implications and opportunities, and communicates insights to support informed decision-making. The role is highly team-based and involves collaboration across RPI and with stakeholders throughout the organization, sharing expertise and developing approaches that can be leveraged across multiple business needs. The ideal candidate brings an understanding of the hospitality industry, QSR landscape, and Chick-fil-A's strategic position, along with expertise in data structures, data systems, data analysis, and process effectiveness. The role calls for building trusted relationships, navigating complex business questions, and developing scalable, low-maintenance analytical solutions that create lasting value for the organization.

Requirements

Experience utilizing Tableau or another data visualization tool.
Some experience using SQL.
Strong project leadership skills.
Ability to self-navigate organizational and technical challenges.
Excellent analytical and problem-solving skills.
Strong understanding of data system structure and data systems uses.
Strong understanding of data visualization methods.
Excellent written and oral communication skills.
Excellent listening skills, with the ability to seek understanding and build common ground.
Ability to learn quickly and work independently.
At least 3 years of experience.
Bachelor's degree or equivalent experience; required fields include Business, Statistics, Analytics, MIS, or related fields.

Nice To Haves

Experience working within the restaurant and hospitality industry.
Experience with cloud-based analytical software and methods.
Experience building automated and scalable analytical tools.
Experience leading complex projects.
Experience using Databricks.
5 years of experience preferred.
Master's degree preferred.

Responsibilities

Analyze and critically evaluate data, KPIs, and business performance to identify trends, opportunities, and actionable insights that support business decisions.
Translate analytical findings into clear insights and recommendations, helping stakeholders understand data implications and determine appropriate next steps.
Partner with RPI teammates and cross-functional stakeholders to address complex business questions and deliver consistent, high-quality analytical outcomes.
Drive the planning and execution of performance updates that help Chick-fil-A staff and business partners understand restaurant performance and emerging trends.
Apply advanced knowledge of data structures, systems, analytical methods, and business context to solve complex analytical problems and deliver meaningful insights.
Independently manage multiple complex analytical assignments, including ad-hoc and emerging work, while prioritizing competing business needs.
Develop scalable, sustainable analytical solutions using Tableau, Databricks, and other tools that can serve multiple business needs with minimal ongoing maintenance.
Create and develop performance insights that clarify findings and promote action, and communicate key findings to appropriate parties.
Spend time with field-facing staff to better understand the business and their perspectives on customers and Operator needs.
Lead and implement multiple significant and/or high-profile complex projects and tools that equip Staff and Operators with insights and resources to better serve the business.
Leverage AI and emerging analytics capabilities to improve how insights are developed, scaled, and applied to business decisions.