Lead-Inside Sales

Verizon • Rolling Meadows, IL

2d • Hybrid

About The Position

The Lead Inside Sales representative develops a pipeline of small and medium-sized business (SMB) clients with potential for growth, introduces upsell products and features, demonstrates products, and closes business to generate incremental revenue. The role also influences customer retention and renewals. It is a consultative inside-sales position focused on engaging customers through outbound calling campaigns and account management, primarily to drive adoption and upselling among small customers by telephone.

The representative makes outbound calls, conducts web demonstrations, presents and negotiates pricing, works with Finance on business cases for contract rewrites and pricing negotiations, executes contracts through DocuSign, manages email campaigns with Marketing, and uses digital and inside-sales tools across multiple platforms. The role manages a diverse book of business, prioritizes sales activity and pipeline, maintains accurate forecasts, and works with internal and external partners from sale through implementation. It also includes leading peer activity and communicating sales metrics and performance to the team. The description additionally outlines team-related duties, including assessing individual and team performance, developing plans to address competency gaps, monitoring sales and compliance reporting, analyzing staffing needs, and recommending hiring, promotion, and disciplinary actions.

This is a hybrid role with work from home and assigned office days, including a minimum of three days per week in the office as set by the manager. The stated hours are 7 a.m.–4 p.m. Central Time, and the schedule is 40 hours per week. The position is commission-based and may include premium pay depending on the role.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Three or more years of relevant experience, demonstrated through work experience and/or military experience.

Nice To Haves

• Previous experience selling into SMB accounts.
• Consultative selling experience.
• Three or more years of B2B inside sales experience.
• One or more years of product sales account management experience.
• Account management experience.

Responsibilities

• Develop a pipeline of SMB clients with future growth opportunities and close sales to secure incremental revenue.
• Introduce upsell products and features, demonstrate products, and influence customer retention and renewals.
• Make outbound phone contacts and calls on qualified leads; identify opportunities and sell Data, Voice, Connect, and other products and services.
• Conduct web demonstrations, present and negotiate pricing, and follow up on proposals and contracts.
• Partner with Finance on business cases for contract rewrites and pricing negotiations.
• Execute contracts via DocuSign and manage email campaigns developed with Marketing.
• Drive revenue by closing orders for additional vehicles, asset tracking solutions, software solutions, and services.
• Manage customer accounts across a diverse book of business and address customer satisfaction, open issues, problems, and special requests.
• Partner with customer support, implementation, deployment, and other internal and external teams to support customers from sale through implementation.
• Prioritize activity and the sales pipeline, manage personal time and productivity, and maintain accurate forecasts of viable opportunities.
• Collaborate with the Associate Director on proposal follow-up and contract negotiations.
• Communicate sales activity metrics and performance to peers and the team; drive peer activity.
• Assess individual and team performance and initiate development plans to address competency gaps.
• Monitor daily, weekly, and monthly sales reporting to ensure sales, retention, and compliance objectives are met.
• Analyze team staffing needs and provide recommendations regarding hiring, promotion, and disciplinary actions.
• Stay current on wireless products and services and industry and competitive trends, and share findings with the team.
• Listen to customers, understand present and future product or solution needs, and make appropriate recommendations using a consultative approach.
• Meet or exceed activity and customer-engagement objectives and provide high-quality account management.

Benefits

• Medical, dental, and vision coverage.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance and AD&D insurance.
• Identity theft protection.
• Pet insurance and group home and auto insurance.
• Matched 401(k) savings plan.
• Up to eight company-paid holidays per year and up to six personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• Newly hired employees receive up to 15 days of vacation per year, increasing with additional service.
• Potential premium pay, including overtime, shift differential, holiday pay, or allowances, depending on the role.
• Commission-based compensation with potential to earn more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior