Lead Inside Sales
About The Position
The Lead Inside Sales role drives operational excellence by overseeing sales processes, pricing strategies, and inventory management while fostering associate development. The position serves as a dependable resource for resolving issues and bridging communication between contributors and leadership. It may lead daily department or team operations and independently resolve complex issues under limited supervision. The role assists with supervisory duties, including training, delegating tasks, and reviewing junior associates’ work, but does not have hiring or firing authority. It also performs Inside Sales duties when needed to maintain service continuity. The position is based in a comfortable indoor work area. Most work is spent sitting, with frequent opportunities to move around and rare need to move or lift light articles. Overnight travel is typically less than 10% of the time.
Requirements
- Generally 7+ years of experience in the area of responsibility.
- Technical certification or associate degree may be required in some areas.
- Strong leadership and mentoring skills to support associate development.
- Advanced pricing and margin management knowledge.
- Organizational and analytical skills for inventory oversight and operational tasks.
- Effective and transparent communication skills.
- Adaptability to perform Inside Sales functions when required.
Responsibilities
- Oversee prospecting and lead generation to support growth objectives.
- Manage complex pricing strategies and margin governance to ensure profitability.
- Direct inventory management and monitor inventory turns to maintain optimal stock levels.
- Support onboarding of new associates.
- Resolve customer service issues and track order management for transparency.
- Coordinate shared operational tasks to maintain dependable service delivery.
- Perform Inside Sales duties when needed to ensure service continuity.
- Assist with associate training and development.
- Mentor underperforming associates to improve results and uphold standards.
- Troubleshoot complex support or operational problems for junior associates.
- Independently resolve issues and develop customized solutions under limited supervision.
- Lead daily department or team operations as applicable.
- Train associates, delegate tasks, and review the work of junior associates.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
