Lead Inside Sales

White Cap Management • Kent, WA

2d

About The Position

The Lead Inside Sales position at White Cap is responsible for driving operational excellence by overseeing sales processes, pricing strategies, and inventory management while supporting associate development. The role serves as a resource for resolving issues and bridging communication between contributors and leadership. It may lead daily department or team operations and includes supervisory support, but does not have hiring or firing authority. The position trains and delegates tasks to junior associates and reviews their work. It may also perform Inside Sales duties when needed to maintain service continuity.

The role is based in a comfortable indoor environment. Work is primarily performed while seated, with frequent opportunities to move around. Rarely, the position may require moving or lifting light articles. Overnight travel is typically less than 10% of the time.

Requirements

• Generally 7+ years of experience in the area of responsibility.
• Technical certification or associate degree may be required in some areas.
• Strong leadership and mentoring skills to support associate development.
• Advanced pricing and margin management knowledge.
• Organizational and analytical skills for inventory oversight and operational tasks.
• Effective and transparent communication skills.
• Adaptability to perform Inside Sales functions when required.

Responsibilities

• Oversee prospecting and lead generation to support growth objectives.
• Manage complex pricing strategies and margin governance to ensure profitability.
• Direct inventory management and monitor turns to maintain optimal stock levels.
• Support onboarding of new associates.
• Resolve customer service issues and track order management for transparency.
• Coordinate shared operational tasks to maintain dependable service delivery.
• Perform as an Inside Sales contributor when needed to ensure service continuity.
• Assist with training and development of associates.
• Mentor underperforming associates to improve results and uphold standards.
• Troubleshoot complex support or operational problems for junior associates and independently resolve issues using customized solutions.
• Lead daily operations of a department or team as needed.
• Train associates, delegate tasks, and review the work of junior associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree