Lead Housekeeping Supervisor

HEI Hotels and Resorts • Parsippany, NJ

8d

About The Position

The Lead Housekeeping Supervisor maintains the building to provide a safe and clean experience for hotel guests, associates, and vendors. The role provides direction and support to the Housekeeping Team and supervises housekeeping staff and operations, including guest rooms, turndown service, public areas, and back-of-house spaces. It helps ensure cleanliness, guest satisfaction, compliance with health and sanitation standards, and control of supplies and expenses.

Requirements

• Effective verbal and written communication skills.
• Ability to adapt communication style for different audiences, including supervisors, coworkers, and the public.
• Ability to grasp, lift, carry, or otherwise move materials weighing up to 100 lbs., with or without reasonable accommodation.
• Ability to move throughout the building and bend, stoop, and reach to assist other staff members when needed, with or without reasonable accommodation.

Nice To Haves

• Housekeeping experience preferred.

Responsibilities

• Supervise housekeeping staff by providing communication, training, coaching, counseling, and performance feedback.
• Interview and hire staff; train employees; recommend performance evaluations; resolve problems; and recommend discipline or termination when appropriate.
• Supervise and inspect cleaning of guest rooms, turndown service, public areas, and back-of-house areas.
• Ensure compliance with accident and loss prevention programs and health and sanitation standards and regulations.
• Assign work to staff, accounting for special requests and areas of concentration.
• Issue supplies and goods to staff at the beginning of shifts, maintaining inventory control and controlling expenses.
• Respond to guest requests, concerns, and problems to support guest satisfaction.
• Log lost-and-found items and answer related inquiries.
• Implement emergency training and procedures to protect the hotel, guests, staff, and company assets.
• Comply with attendance rules and maintain regular availability for work.
• Perform other job-related duties as assigned.

Benefits

• Free membership to the 25,000-square-foot Atlantis Sports Club.
• Complimentary cafeteria meal during the workday.
• Attendance at the annual Summer Jam Family Picnic and Holiday Party.
• Medical and dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance through EyeMed.
• Vacation, sick, and holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, spousal, and child life insurance.
• Short- and long-term disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through the YouDecide and Hotel Room Discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed