Lead Host

The h.wood Group • West Hollywood, CA

2d • $26 - $28

About The Position

The Lead Host performs regular host responsibilities while assisting with reservations and responding to inquiries by telephone, email, and in person. The role calls for a guest-first attitude, a strong commitment to service, excellent communication, willingness to receive and offer direction, and a solutions-oriented approach that supports a hospitality-driven environment. Open availability is preferred.

The h.wood Group is a Los Angeles-based hospitality and lifestyle company with upscale nightlife and restaurant concepts, including Delilah, The Nice Guy, and Bootsy Bellows. It also provides corporate branding, catering, event production, and marketing services, and aims to create warm, inviting, and uniquely lavish experiences for a diverse clientele.

Requirements

• At least 1 year of experience managing reservations.
• Experience with Microsoft Suite.
• Must be at least 21 years of age.
• Must be authorized to work in the United States.
• Ability to maintain a professional demeanor in a fast-paced environment.
• Reliability, responsibility, trustworthiness, and excellent time-management skills.
• High energy, strong communication skills, and ability to work as part of a team.
• Ability to stand for the entire shift, often up to 8 hours, with frequent bending and squatting, and to lift plates, boxes, and objects weighing up to 30 pounds.

Nice To Haves

• Open availability is preferred.

Responsibilities

• Greet and escort guests to tables in a gracious and professional manner.
• Interact politely and hospitably with guests and staff to support an exemplary dining experience.
• Greet and acknowledge VIPs professionally.
• Record reservations according to established procedures, ensuring information is complete and clear.
• Maintain in-depth knowledge of the business operation and food and drink menus to answer customer inquiries.
• Proactively address guest questions and problems.
• Direct guests to the appropriate waiting area and provide updates on table status.
• Bid farewell to guests by name and encourage them to return.
• Maintain a clean and sanitized work environment.
• Assist in supervising food servers, bussers, and food runners regarding guest contact and table information.
• Communicate special orders, cake orders, special requests, and VIP requests to Management.
• Act as a brand ambassador for the company.
• Ensure compliance with company, division, and Health Department procedures and policies.
• Assist with LPD requests.
• Coordinate corporate events by liaising with clients and customers.
• Liaise with all departments to ensure quality customer service.
• Perform other duties assigned by the General Manager.

Benefits

• Company dining discounts.
• Vision and dental coverage with a company contribution, offered the first of the month after 60 days of employment.
• Accrued paid time off (PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed