Lead Host
About The Position
The Lead Host at Zaytinya NYC plays an integral role in ensuring guests have an exceptional dining experience. The position provides friendly, attentive, and efficient service as the first point of contact for guests, while helping create a personalized experience through consistency, efficiency, and a passion for hospitality. The Lead Host works in a team-oriented, fast-paced, guest-centric restaurant environment and helps maintain a professional presence at the door, in the hotel lobby, and on the floor. Zaytinya NYC serves an innovative mezze menu inspired by Turkish, Greek, and Lebanese cuisines in a sleek, modern setting. The restaurant is part of José Andrés Group, whose mission is to change the world through the power of food. The listed pay rate is $25.00–$30.00 per hour. Open availability is required for a minimum of three days per week, including weekends and holidays, with flexibility.
Requirements
- Two to three years of full-service, high-volume restaurant experience in a host position.
- Open availability for at least three days per week, including weekends and holidays, with flexibility.
- Passion for hospitality, guest engagement, and serving others.
- Strong communication skills to build trusting relationships with colleagues and guests.
- Ability to maintain a positive, calm, and collected attitude under pressure and otherwise.
- Strong work ethic and ability to lead by example.
- Basic understanding of classic cookery, wine, beer, and cocktails.
- Ability to carry a minimum of 40 pounds when needed.
- Previous experience with restaurant point-of-sale (POS) systems.
- Proficiency with Resy or OpenTable.
- Excellent guest-relations and conflict-resolution skills.
- Professional business-casual attire is required.
- A yearning to grow and learn.
Nice To Haves
- Culinary and/or beverage degree or certification.
- Hospitality degree or certification.
Responsibilities
- Work in a team-oriented, fast-paced, guest-centric environment.
- Partner with team members to serve food and beverages that exceed guests’ expectations.
- Carry beverages on a tray.
- Maintain a strong professional presence at the door, in the hotel lobby, and on the floor.
- Provide friendly, attentive, and efficient service as the first person in contact with guests.
- Guide guests through the menu and demonstrate memorization of food and beverage menus.
- Follow opening, running, and closing sidework responsibilities.
- Memorize and understand menu allergens to help guests choose appropriate items.
- Maintain cleanliness and sanitization of the coat check, tables, and workspaces.
- Assist with coordinating Tour de José and other events throughout the building.
- Confidently delegate opening and closing tasks to a team of hosts.
- Communicate reservation notes consistently during outlet pre-shifts.
- Communicate effectively by phone.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
