Lead Host

Montage Hotels & Resorts • Bluffton, SC

1d

About The Position

The Lead Host/Hostess is responsible for creating a positive guest experience while guests wait for tables and maintaining quality standards. The position supervises other hosts and hostesses and ensures reservations are handled properly with excellent customer service. The Lead Host controls restaurant seating flow, communicates resort activities to guests, oversees host duties and reservations, supports restaurant operations, and works with Food & Beverage management to deliver outstanding results and an exceptional working environment.

Requirements

• High school education or equivalent.
• At least two years of host or hostess experience.
• Advanced skills in Word, Excel, PowerPoint, Micros, OpenTable, and Outlook; nearly all programs are used daily.
• Ability to walk and stand for most of the working day, including standing and maintaining mobility for up to eight hours.
• Ability to bend, stoop, squat, stretch, grasp, write, sit, perform repetitive motions, and climb.
• Ability to lift up to 25 pounds regularly and continuously, and food trays or items weighing up to 40 pounds frequently.
• Ability to push and pull carts and equipment weighing up to 250 pounds occasionally.
• Ability to communicate with guests, supervisors, and subordinates through continuous talking and hearing.
• Near vision, color vision, and depth perception.

Nice To Haves

• Luxury hotel experience is strongly preferred.
• Bachelor’s degree.

Responsibilities

• Control restaurant seating flow by seating guests according to station rotation, maintaining reservation lists, and following and enforcing restaurant standards.
• Greet guests professionally and warmly.
• Inform guests about daily resort activities and promote the resort.
• Meet phone etiquette standards.
• Assign opening, closing, and side duties.
• Supervise host side work and ensure all station setup is complete.
• Ensure the correct number of menus is available for each station before the shift.
• Oversee OpenTable reservations, answer incoming calls, and record reservations and guest special requests.
• Lead by example, support department operations, and provide direct guest service as needed.
• Comply with federal and state sanitation and health regulations and company policies.
• Collaborate with the Food & Beverage management team to achieve outstanding results and create an exceptional working environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED