Lead Host

Fabio Viviani Hospitality Group • Cincinnati, OH

7d • Onsite

About The Position

Zingaro is an Italian restaurant and bar inspired by the diverse regions and flavors of Italy. The Lead Host provides a welcoming and accommodating experience for guests, manages the greeting and seating process, and helps coordinate reservations and the restaurant floorplan. The role also supports and educates front-of-house staff, addresses guest concerns, and helps ensure the restaurant is prepared for service and follows safety and sanitation policies. Walk-in interviews are available Monday through Wednesday from 1:00 PM to 3:00 PM at 5380 Medpace Way, Cincinnati, Ohio.

Requirements

• Passion for food and providing an excellent dining experience.
• Energetic, genuinely positive attitude when interacting with team members and guests.
• At least 3 years of experience in a fast-paced restaurant environment.
• Desire to succeed in a progressive, exciting, and fast-paced environment.
• Self-motivation and ability to follow directions.
• Ability to multitask and stay organized during busy service times.
• Strong service skills and ability to demonstrate high-quality, unpretentious food and beverage service to others.
• Attention to detail.
• Ability to reach, bend, stoop, and frequently lift 10 or more pounds repetitively.
• Ability to stand for long periods.

Responsibilities

• Provide timely, genuine hospitality.
• Greet arriving parties with a welcoming and accommodating attitude, and acknowledge guests when they arrive and leave.
• Make, adjust, and cancel guest reservations.
• Distribute menus as guests are seated.
• Manage seating, reservations, and the floorplan to support an excellent guest experience and efficient service.
• Answer calls before opening and during shifts to handle guest reservations and inquiries.
• Ensure the restaurant is pristinely set before guests arrive.
• Answer guest questions about food, drinks, and specials.
• Inspire and educate front-of-house staff.
• Serve as the first point of communication at the front of the restaurant for customer complaints or disputes.
• Communicate effectively with guests and team members.
• Follow company safety and sanitation policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed