Lead Host

Montage International•Bluffton, SC

About The Position

The Lead Host/Hostess is responsible for creating a positive guest experience while guests wait for their tables and maintaining quality standards. The role supervises other hosts and ensures reservations are handled properly with excellent customer service. The Lead Host controls restaurant seating and station rotation, welcomes guests, communicates resort activities, manages reservations and phone calls, and supports the department’s daily operation. The position also assigns and oversees host duties and works with the Food & Beverage management team to achieve outstanding results and an exceptional working environment.

Requirements

High school education or equivalent.
At least two years of host/hostess experience.
Advanced skills in Word, Excel, PowerPoint, Micros, OpenTable, and Outlook; daily use of nearly all programs is expected.

Nice To Haves

Luxury hotel experience is strongly preferred.
Bachelor’s degree.

Responsibilities

Control restaurant activity and seat guests according to proper station rotation while maintaining reservation lists and enforcing restaurant standards.
Greet guests in a professional and warm manner.
Inform guests of daily resort activities and promote the resort.
Meet phone etiquette standards.
Assign opening, closing, and side duties.
Supervise host side work and ensure stations are fully set up.
Ensure the correct number of menus is ready and available for each station before the shift.
Oversee reservations in OpenTable, answer incoming calls, and record reservations and guest special requests.
Lead by example, support department operations, and provide direct guest service as needed.
Follow federal and state sanitation and health regulations and company policies.
Collaborate with the Food & Beverage management team to drive results and create an exceptional working environment.