Lead Host

HCA Healthcare•Plano, TX

5d•Onsite

About The Position

Medical City Plano, part of HCA Healthcare, is hiring a Lead Host to supervise the patient trayline area and support accurate, high-quality patient meal service. The Lead Host maintains operating and sanitation/safety standards, helps cover Host duties during staffing shortages, and provides patient rounding and timely responses to requests. The role communicates with patients, the Food and Nutrition Services team, and hospital leadership; recognizes team and individual successes; and helps improve departmental efficiency. The Lead Host also checks meal accuracy, provides service recovery, escalates needs to the manager, and documents completed services and actions taken.

Requirements

High school diploma or GED.
Food Handlers Certificate within 30 days of employment.
Prior food service and customer service experience.
Ability to listen, interact, and communicate verbally and in writing.
Attendance and punctuality; be ready to work scheduled hours.

Nice To Haves

Supervisory experience.

Responsibilities

Adhere to standards of operation.
Direct and maintain sanitation and safety.
Supervise the patient trayline area, providing high-quality and accurate patient meals.
Work as a Host relief during staffing shortages.
Provide patient rounding and respond to requests in a timely manner.
Communicate effectively with patients, the Food and Nutrition Services team, and hospital leadership.
Reward and recognize staff for individual and team success.
Problem-solve to improve departmental efficiencies.
Check patient meals for accuracy.
Provide service recovery and communicate escalated needs to the manager.
Maintain documentation of completed services and actions taken.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.