Full-Time Lead Host

The Goodman Group and Affiliates•BILLINGS, MT

About The Position

The Lead Host supports the success of the dining team and community by providing residents and guests with a positive dining experience and delivering Platinum Service®—courteous, responsive, quality service delivered in a timely and caring manner. Duties include serving meals and beverages, taking meal orders, answering menu questions, assisting residents as needed, preparing dining areas and meal trays, bussing tables, and cleaning according to assigned schedules. The role may also support other dining rooms and provide snacks for community events and parties. The position requires tactful communication with residents, families, visitors, coworkers, and the public; the ability to work with elderly, disabled, ill, or emotionally upset people; and the ability to make independent decisions and follow instructions. Tasks may involve exposure to blood, body fluids, infectious diseases, air contaminants, hazardous chemicals, kitchen heat, and freezer cold. Physical activities include lifting and carrying, pushing and pulling, bending, twisting, stooping, reaching, and frequent standing or walking. The position has no direct reports or supervisory requirements.

Requirements

Meet all applicable state and federal requirements for the position.
Make independent decisions and follow instructions.
Deal tactfully with personnel, residents, family members, visitors, government agencies and personnel, and the public.
Be capable of working with ill, disabled, elderly, and emotionally upset people.
Communicate effectively with supervisors, team members, residents, and families.
Frequently lift or carry 30 lbs. and occasionally lift or carry 50 lbs.
Frequently push or pull up to 30 lbs. and occasionally push or pull up to 50 lbs.
Perform bending, twisting, stooping, and reaching at or below shoulder level; stand or walk frequently.
Execute tasks independently and express yourself clearly and effectively.

Nice To Haves

Food service and/or hospitality experience preferred.

Responsibilities

Serve meals that are palatable and appetizing in appearance and follow established portion-control procedures.
Distribute and collect menus as necessary; take meal orders, serve food and beverages, and answer menu questions.
Follow sanitary regulations and provide Platinum Service® during dining experiences.
Set up meal trays, food carts, and dining rooms with utensils, salt and pepper, and napkins; clean common areas before and after meals.
Assist in checking resident trays before distribution.
Pour hot and cold beverages and help residents open containers and condiments as needed.
Attend to resident and guest needs during meals.
Prepare and deliver snacks for community events and parties.
Bus tables during and after meals.
Support other dining rooms during events and activities as needed.
Clean dining areas according to schedules and assignments.
Perform other job-related duties as assigned.