Lead Guest Relations
Prime Healthcare•Chicago, IL
•Onsite
About The Position
The Lead Guest Relations role oversees a team to support smooth guest relations operations, resolves challenges, and aligns team efforts with hospital protocols. The role also performs administrative assistant and clerical duties in the Security Department. The Lead Guest Relations employee interacts with leaders, physicians, employees, and visitors, and greets staff and guests at the facility professionally and kindly. The role participates in departmental performance improvement activities and follows the organization’s policies, procedures, and behavior standards.
Requirements
- High school graduate or equivalent.
- Previous receptionist or customer service experience; healthcare setting experience is ideal.
- Lead or supervision experience.
- Excellent communication, presentation, and interpersonal skills.
- Ability to multitask.
- Extreme attention to detail.
- Expertise in Microsoft Office.
Nice To Haves
- Bilingual ability is preferred.
- Receptionist or customer service experience in a healthcare setting is ideal.
Responsibilities
- Oversee a team of employees to ensure smooth guest relations operations.
- Resolve challenges and align team efforts with hospital protocols.
- Perform administrative assistant and clerical duties in the Security Department.
- Interact with leaders, physicians, employees, and visitors.
- Greet facility staff and guests with professionalism and kindness.
- Participate in departmental performance improvement activities.
- Follow the organization’s policies, procedures, and behavior standards.
Benefits
- Paid time off
- 401K retirement plan
- Medical coverage
- Dental coverage
- Vision coverage
- Tuition reimbursement
- Other voluntary benefit options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
