Lead Guest Relations

Resurrection Medical Center • Chicago, IL

3d • $16 - $23 • Onsite

About The Position

The Lead Guest Relations role oversees a team of employees to ensure smooth guest relations operations, resolve challenges, and align team efforts with hospital protocols. The position also performs administrative assistant and clerical duties in the Security Department. The incumbent interacts with leaders, physicians, employees, and visitors, greeting staff and guests professionally and kindly, participating in departmental performance improvement activities, and following organizational policies, procedures, and behavior standards.

Requirements

• High school graduate or equivalent.
• Previous receptionist or customer service experience; healthcare experience is ideal.
• Lead or supervision experience.
• Excellent communication, presentation, and interpersonal skills.
• Ability to multitask.
• Extreme attention to detail.
• Expertise in Microsoft Office.

Nice To Haves

• Bilingual ability.

Responsibilities

• Oversee a team of employees to ensure smooth guest relations operations.
• Resolve challenges and align team efforts with hospital protocols.
• Perform administrative assistant and clerical duties in the Security Department.
• Interact with leaders, physicians, employees, and visitors.
• Greet staff and guests at the facility with professionalism and kindness.
• Participate in departmental performance improvement activities.
• Follow organizational policies, procedures, and behavior standards.

Benefits

• Paid time off
• 401(k) retirement plan
• Medical coverage
• Dental coverage
• Vision coverage
• Tuition reimbursement
• Other voluntary benefit options

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED