Lead Funeral Director

Foundation Partners Group•Lexington, SC

About The Position

The Lead Funeral Director leads funeral operational staff, provides professional funeral services to client families, and represents the company in the community. The role oversees service operations, staff onboarding and training, family arrangements, preparation of decedents as needed and within applicable licensing, required documentation, and post-service follow-up. The Lead Funeral Director also supports location efficiency and community relationships.

Requirements

High school diploma or equivalent.
Valid state-issued funeral director/embalmer license, in accordance with state licensing requirements.
Completed mortuary school.
At least seven years of experience as a funeral director.
Knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.
Valid state-issued driver's license with a clear driving record.

Responsibilities

Ensure every client family is presented with all service and merchandise options.
Contribute to location efficiency through open and effective communication and accurate, timely client files.
Participate in community events, groups, organizations, and other assigned relationships to help improve market share.
Carry out other assigned projects and duties, such as car washing, building and equipment repair, and pre-need arrangement planning.
Oversee team members participating in services and ensure they understand their roles and professionally represent the locations.
Communicate with team members about successful performance and areas needing improvement to meet business expectations.
Lead onboarding and training of new hires.
Work on-call and handle first calls in an assigned rotation, including calls by phone or in person at hospitals, hospices, or residences.
Lead the initial transfer of decedents and, as needed and within applicable licensing, embalm, dress, cosmetize, casket, and prepare the deceased according to family instructions.
Meet with client families to listen, educate, arrange personalized funeral services, and support a high-quality experience.
Use systems and technology, including Matthews and Aurora Advisor, to review merchandise options, enter contracts, and complete forms during arrangement conversations.
Complete tasks and details resulting from arrangement conferences.
Ensure permits, certificates, and other paperwork are completed on time and in accordance with relevant laws and regulations.
Conduct and regularly attend funeral services.
Lead post-service follow-ups as needed.