Lead Funeral Director

Foundation Partners Group•Lexington, SC

About The Position

The Lead Funeral Director leads funeral operational staff, provides professional funeral services to client families, and represents the company in the community. The role ensures client families are presented with all service and merchandise options and helps maintain efficient location operations through open communication and accurate, timely client files. The Lead Funeral Director oversees team members during services, provides performance feedback, and leads onboarding and training for new hires. The role also involves on-call and first-call duties, transfers and preparation of decedents as permitted by applicable licensing, arranging personalized services with families, completing related paperwork and follow-up, and conducting and attending funeral services.

Requirements

High school diploma or equivalent.
Valid state-issued funeral director/embalmer license, as required by state licensing requirements.
Completion of mortuary school.
At least seven years of experience as a funeral director.
Knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.
Valid state-issued driver's license with a clear driving record.

Responsibilities

Present every client family with all available service and merchandise options.
Maintain open and effective communication and accurate, timely client files to support location efficiency.
Participate in assigned community events, groups, organizations, and relationships to help improve market share.
Carry out other assigned projects and duties, which may include car washing, building and equipment repair, and pre-need arrangement planning.
Oversee team members participating in services, ensuring they understand their roles and professionally represent the location.
Communicate with team members about successful performance and areas needing improvement to meet business expectations.
Lead onboarding and training for new hires.
Work on-call and first-call rotations, including responding by phone or in person at hospitals, hospices, and residences.
Lead initial transfers of decedents and, as needed and permitted by appropriate licensing, embalm, dress, cosmetize, casket, and prepare the deceased according to family instructions.
Meet with client families to listen, educate, and arrange personalized funeral services, ensuring a high-quality experience.
Use systems and technology, including Matthews and Aurora Advisor, to review merchandise options, enter contracts, and complete forms during arrangement conversations.
Complete tasks and details resulting from arrangement conferences.
Ensure permits, certificates, and other paperwork are completed promptly and in accordance with applicable laws and regulations.
Conduct and attend funeral services regularly.
Lead post-service follow-ups as needed.