Lead Fulfillment Associate

San Manuel Band of Mission Indians • Highland, CA

7d

About The Position

Under the direction of the Supervisor, Fulfillment, the Lead Fulfillment - Guest Services provides advanced support for the daily operations and timely, efficient fulfillment of goods and services within the casino Marketing Divisions and other departments as needed. The role supports department performance and metrics, and works with leadership to lead, guide, and motivate team members in a high-volume department.

The position supports Guest Services operations, including product and equipment inventory control and maintenance, department supplies, and day-to-day operations in a 24/7 environment. It coordinates product and equipment placement and setup for promotional events, equipment preventive maintenance, and inventory control. Promotional support includes loading and unloading trucks, restocking, inventory counts, reporting, tracking, and staging and installing equipment such as kiosks, computers, and card printers. The role communicates staging activities and inventory information to Fulfillment Leadership and the department.

The Lead Fulfillment Associate ensures compliance with internal controls, gaming procedures, and safety protocols; guides and trains department personnel; and coordinates with Fire and Safety partners on safe staging. The position also works with vendors, Promotions, and Procurement on promotional-item deliveries and returns, maintaining delivery packing slips and bills of lading for accounting records. Other duties may be assigned to support department operations.

Requirements

• High school diploma or GED.
• At least two years of warehouse experience.
• At least two years of customer service or hospitality experience.
• Ability to work evening, weekend, and holiday shifts as required.
• Ability to work in a fast-paced, high-demand environment.
• Physical ability to exert up to 50 pounds of force occasionally and move up to 75 pounds occasionally.
• Ability to perform the physical activities described for the role, including balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

Nice To Haves

• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Support Guest Services operations, including product and equipment inventory control and maintenance, department supplies, and daily operations in a 24/7 environment.
• Plan for promotional events and coordinate product and equipment placement and setup, equipment preventive maintenance, and inventory control.
• Support promotional products in redemption areas, including event setup and takedown, loading and unloading trucks, restocking, end-of-day inventory counts, reporting, and tracking.
• Stage and install promotional equipment, including kiosks, computers, and card printers.
• Communicate staging activities, inventory placement, and operational information to Fulfillment Leadership and the department.
• Ensure compliance with Guest Services internal controls, gaming procedures, and safety protocols; provide operational guidance and training to department personnel.
• Coordinate with Fire and Safety partners to ensure staging meets safety guidelines and support product placement that optimizes storage.
• Coordinate promotional-item deliveries and returns with vendors, Promotions, and Procurement, and maintain delivery packing slips and bills of lading for accounting records.
• Perform other duties as assigned to support efficient department operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED