Lead Front Desk Attendant (part-time)

HealthFitness•Batavia, OH

19d•Onsite

About The Position

HealthFitness, a Trustmark company, is hiring a part-time Lead Front Desk Attendant at a client site in Batavia, Ohio. The role helps keep front desk operations running smoothly, provides oversight and support to front desk staff, and ensures members and guests receive a welcoming, positive experience. The attendant maintains an efficient environment, ensures tasks are completed, and escalates performance concerns to the Membership Manager as needed. The position is scheduled for 20 hours per week, with shifts that may include mornings, evenings, and weekends. The role includes supporting staff onboarding and training, providing guidance to on-site departmental staff in the absence of management, and handling customer-facing services such as member check-ins, guest sign-ins, transactions, membership sales, and renewals. The attendant is responsible for the safety and well-being of facility guests, visitors, and members, including responding to medical emergencies and providing appropriate CPR/AED and First Aid care. The position also requires daily computer use, learning new applications, and troubleshooting systems in a fast-paced, team-oriented environment. The compensation range is $17.00–$20.00 per hour. The final wage offer depends on factors including location, qualifications, experience, and skill set. HealthFitness offers health and financial benefits, competitive pay, personal and professional support, training and development, and flexible employment opportunities.

Requirements

High school diploma or GED.
At least 2 years of in-person customer service experience.
OSHA-compliant Adult First Aid/CPR/AED certification from the American Red Cross, American Heart Association, National Safety Council, or American Safety & Health Institute within 30 days of hire.
Basic computer skills, including Word, Excel, and Outlook.
Working knowledge of a member management or point-of-sale system.
Ability to navigate electronic systems, learn new systems, and troubleshoot them.
Strong interpersonal, accountability, and customer service skills.
Ability to succeed in a collaborative team environment.

Nice To Haves

Experience training and onboarding staff.
Experience overseeing part-time staff.
Proven problem-solving skills and ability to troubleshoot on the go.

Responsibilities

Keep current with Front Desk Staff guidelines, expectations, and procedures; adhere to and enforce them to support staff efficiency and effectiveness.
Promptly escalate performance concerns to the Manager and provide timely insights into front desk staff performance during shifts.
Provide presence and guidance for departmental staff working on-site when management is absent.
Support the Manager with onboarding Front Desk staff by leading training and shift-shadowing sessions and participating in staff interviews.
Handle member check-ins, guest sign-ins, transactions, and membership sales and renewals as needed.
Support the safety and well-being of guests, visitors, and members, including responding to medical emergencies and providing CPR/AED and First Aid care.
Deliver meaningful customer service and help drive member retention through strong interpersonal skills.
Ensure guests, visitors, and members receive exceptional service in a fast-paced, team-oriented environment.
Use computers daily, learn new applications and skills, and troubleshoot systems as needed.
Perform other duties as assigned.