Lead Front Desk Attendant (part-time)

HealthFitness•Batavia, OH

21d•$17 - $20•Onsite

About The Position

HealthFitness is seeking a part-time Lead Front Desk Attendant at a client site in Batavia, Ohio. The role supports smooth front desk operations, provides oversight and guidance to front desk staff during shifts, and helps ensure members and guests receive a welcoming, positive experience. The position is scheduled for 20 hours per week, with shifts that may include mornings, evenings, and weekends. The Lead Front Desk Attendant maintains a welcoming and efficient environment, ensures assigned tasks are completed, supports staff, and escalates performance concerns to the Membership Manager. The role includes member and guest check-ins, transactions, and assistance with membership sales and renewals as needed. The attendant also helps onboard and train staff, provides on-site departmental guidance when management is absent, and responds to medical emergencies with appropriate CPR/AED and First Aid care. This is a fast-paced, customer-facing position requiring strong interpersonal and service skills, basic computer capability, and the ability to learn and troubleshoot electronic systems. Other duties may be assigned as needed.

Requirements

High school diploma or GED.
At least 2 years of in-person customer service experience.
OSHA-compliant Adult First Aid/CPR/AED certification from the American Red Cross, American Heart Association, National Safety Council, or American Safety & Health Institute, required within 30 days of hire.
Basic computer skills, including Word, Excel, and Outlook.
Working knowledge of a member management or point-of-sale system; ability to navigate electronic systems, learn new systems, and troubleshoot them.
Strong interpersonal, accountability, and customer service skills.
Proven ability to succeed in a collaborative team environment.

Nice To Haves

Experience training and onboarding staff.
Experience overseeing part-time staff.
Proven problem-solving skills and ability to troubleshoot on the go.

Responsibilities

Maintain familiarity with front desk staff guidelines, expectations, and procedures; promote adherence and staff efficiency.
Escalate performance concerns to the Manager and provide timely information about front desk staff performance during shifts.
Provide presence and guidance to on-site departmental staff when management is absent.
Support the Manager with onboarding, including leading training and shift-shadowing sessions and participating in staff job interviews.
Handle member check-ins, guest sign-ins, transactions, and assistance with membership sales and renewals as needed.
Help ensure the safety and well-being of guests, visitors, and members, including responding to sudden medical emergencies and providing CPR/AED and First Aid care.
Deliver exceptional customer service and use interpersonal skills to support member retention in a fast-paced, team-oriented environment.
Use computers daily and learn new applications and skills to troubleshoot systems as needed.
Perform other duties as needed or assigned.