Lead Family Connector

AGAPE CHILD AND FAMILY SERVICES INC•Memphis, AL

6d•$45,000 - $49,000•Onsite

About The Position

The Lead Family Connector works within an identified community as part of Agape Child & Family Services’ Powerlines Community Network, a poverty-reduction initiative using a two-generation (2Gen), whole-family approach. The role builds and supports a caseload of families seeking to move out of poverty, assesses family histories and needs, develops appropriate interventions, provides trauma-informed and resilience-building services, and collects required program data. Services address the health and welfare of children and families, including medical, spiritual, emotional, social, employment, education and training, and other identified needs. As a senior member of the Families in Transition team, the Lead Family Connector provides day-to-day leadership, guidance, coaching, consultation, and delegated supervision to assigned Family Connectors and other designated staff. The role balances direct family services with staff support, case consultation, caseload management, documentation and quality reviews, administrative responsibilities, and program operations. The Lead Family Connector monitors staff practices and compliance with agency, program, contractual, and grant requirements, while escalating significant personnel, safety, participant, compliance, or operational concerns to the Family Connector Supervisor/Director of Families in Transition. The position is based at a community partner site in Memphis, Tennessee, and is full-time. The stated salary range is $45,000–$49,000. A flexible schedule, including evenings and weekends as needed, is required.

Requirements

Bachelor’s degree in education, social work, or a related field from an accredited college or university, with at least two years of relevant experience; an equivalent combination of education, training, and experience may be accepted.
A master’s degree in social work or a related field is described as preferred in the education and experience section.
Demonstrated case management experience and experience coordinating services in a community-based setting.
Demonstrated ability to provide culturally sensitive, community-based services to a wide range of people, with a passion for serving others and knowledge of social service delivery systems.
Leadership experience and ability to provide direction and coaching to staff, monitor performance and caseload activity, and ensure documentation and compliance with program requirements.
Excellent written and verbal communication skills.
Computer proficiency, including Microsoft Office Suite and other software applications essential to the position.
Strong organizational and time-management skills, management skills, problem-solving ability, and initiative as a self-starter.
Understanding of data collection procedures and aptitude for using data to inform decisions and processes.
Valid driver’s license, reliable transportation, and current automobile insurance.
Willingness to work a flexible schedule that includes evenings and weekends as needed.
Willingness to engage in Agape’s Performance Quality and Improvement (Continuous Quality Improvement) standards.
Ability to sit for prolonged periods at a desk and work at a computer; walk, stand, and climb stairs for prolonged periods at schools, community sites, and community events; and lift up to 20 pounds.

Nice To Haves

Prior supervisory, lead-worker, or team-lead experience.
Master’s degree in social work or a related field from an accredited college or university.

Responsibilities

Conduct and update family needs assessments with participants and develop individualized service plans.
Provide peer-based, holistic, family-driven, strength-based, two-generation services that support youth and families in pursuing their goals.
Connect families with appropriate community services and resources, including education, mental health, substance abuse, workforce development, parenting and relational health, homelessness, and violence-related services.
Maintain an active caseload appropriate to leadership responsibilities, generally up to 20–25 clients or families.
Make face-to-face contact with youth and families within 48 hours of referral, within 24 hours in a crisis, and at least twice monthly thereafter.
Arrange, coordinate, and monitor services, referrals, and follow-up to support family stability and goal attainment; coordinate onsite participant events and activities.
Review complex or high-needs cases and provide Family Connectors with case consultation, guidance, recommendations, and support in addressing engagement barriers and crises.
Provide day-to-day direction, coaching, accountability, and delegated supervision to assigned Family Connectors and other designated staff.
Conduct scheduled individual supervision, review caseloads and staff case activity, document supervision and follow-up, and provide technical assistance on case management and program practice.
Monitor staff completion and quality of participant contacts, home visits, assessments, service plans, notes, referrals, reports, and other program requirements; provide corrective guidance as needed.
Support staff onboarding, orientation, workflow, case assignments, caseload balancing, training needs, professional development, and performance feedback; participate in evaluations as requested.
Maintain accurate and timely participant records, case notes, reports, forms, assessments, data entry, tracking tools, and mileage documentation in accordance with deadlines and requirements.
Review staff documentation, reports, and data for completeness, accuracy, timeliness, and compliance; conduct or participate in case-file reviews and quality assurance activities.
Assist leadership with tracking deliverables, productivity, caseloads, engagement, compliance, audits, grant monitoring, corrective actions, and opportunities for program improvement.
Collaborate with Agape departments, community agencies, Powerlines Community Network partners, stakeholders, families, and community members.
Attend and, as assigned, facilitate or co-facilitate staff meetings, multidisciplinary team meetings, case staffing, supervision, training, and other meetings.
Communicate program updates and expectations to assigned staff, promote teamwork and accountability, advocate for Agape and the communities served, and participate in approved agency and community activities.
Maintain professional boundaries, protect confidential participant and employee information, model ethical and trauma-informed practice, and uphold Agape’s mission, values, and 2Gen/whole-family approach.
Perform other duties within the general scope of the position as requested by the direct supervisor or Agape leadership.