Lead STARS Connector

AGAPE CHILD AND FAMILY SERVICES INC•Memphis, AL

8d•Onsite

About The Position

The Lead STARS Connector supports students and families through Agape’s poverty-reduction and place-based Powerlines Community Network strategy, using a Two-Generation approach grounded in the Science of Hope and Human Flourishing. The role maintains a caseload of students and provides individualized, trauma-informed, family-driven, strengths-based support informed by assessments, referrals, identified strengths and needs, and student and family goals. The Connector helps students and families set meaningful goals, build agency and pathways to achieve them, and navigate barriers while supporting whole-person well-being. The Lead STARS Connector builds relationships with students, families, school personnel, and community partners; coordinates services and referrals; and uses assessments, attendance information, and goal-progress data to guide interventions and monitor outcomes. The role also supports STARS program coordination and staff development, maintains accurate CaseWorthy records and school data, and contributes to program quality, continuous improvement, and reporting. The position is based at a community partner site in Memphis, Tennessee, and requires a flexible schedule that may include evenings, weekends, school-based activities, and community events.

Requirements

Bachelor’s degree in Education, Social Work, or a related field from an accredited college or university.
At least 2 years of relevant experience.
Demonstrated ability to work with a wide range of people, including children, and provide culturally competent services.
Excellent written and verbal communication skills.
Computer proficiency, including Microsoft Office Suite and other software applications essential to the position.
Strong organizational and management skills, with demonstrated problem-solving ability and self-direction.
Understanding of data collection procedures and aptitude for using data to inform decisions and processes.
Automobile available for business use, a current driver’s license, and current auto insurance with acceptable coverage.
Ability and willingness to work a flexible schedule, including evenings and weekends as needed.
Willingness to engage in Agape’s Performance Quality and Improvement (Continuous Quality Improvement) standards of quality and excellence.

Nice To Haves

Demonstrated case management experience is preferred.
Prior supervisory, lead-worker, or team-lead experience is preferred.
Knowledge about community development and a passion for helping others.

Responsibilities

Assist the STARS Supervisor with day-to-day program coordination, implementation, and continuous improvement.
Mentor and provide peer support to STARS Connectors, especially new team members; support onboarding and orientation to program expectations, procedures, assessments, documentation, and school-based practices.
Model high-quality student and family engagement, professionalism, communication, case management, and documentation.
Support STARS program goals, initiatives, action plans, and the STARS logic model; help monitor the program calendar, deadlines, deliverables, and data requirements.
Assist with planning and coordinating STARS activities, workshops, family engagement opportunities, and student and family programming.
Provide leadership coverage when the STARS Supervisor is unavailable, within defined responsibilities and authority.
Help identify implementation challenges, professional development needs, and opportunities to improve program quality and consistency across schools.
Conduct and update student and family needs and strengths assessments and develop individualized service plans and goals using assessment findings and family voice and choice.
Provide Two-Generation, family-driven, strengths-based, trauma-informed services to students and families.
Apply Science of Hope and Human Flourishing principles to goal setting, building agency, identifying pathways, and supporting student and family well-being.
Connect students and families to educational, behavioral and mental health, workforce development, parenting and relational health, housing, violence-prevention, and other community-based services.
Coordinate and monitor services and interventions supporting attendance, behavior, student engagement, family engagement, individualized goals, and responses to crises and barriers to stability.
Maintain consistent contact with caseload students and families, including during summer months, and support Agape summer programming as assigned.
Maintain accurate and timely participant, service, referral, assessment, goal, outcome, and case-note documentation in CaseWorthy according to Agape and grant requirements.
Collect and monitor relevant school-based data, including attendance data for caseload students, to assess progress and inform interventions.
Administer and document required ASSM, Science of Hope, and Human Flourishing assessments and use the results to inform supports.
Use program and outcome data to identify trends, monitor progress, strengthen interventions, and support continuous quality improvement.
Support STARS Connectors in maintaining data fidelity and meeting documentation and reporting expectations.
Complete internal reports and provide timely information for program evaluation, grant reporting, and partner reporting as appropriate.
Maintain positive and productive relationships with students, families, school faculty and administration, community partners, and other Agape departments.
Collaborate through Agape’s Powerlines Community Network and with community agencies to coordinate services and resources.
Attend and represent Agape at appropriate school, community, partner, and agency meetings.
Participate in multidisciplinary team meetings, supervision, team meetings, in-service training, and relevant professional development.
Participate in agency planning, community engagement, advocacy, and other organizational activities as appropriate.
Maintain a flexible schedule for evening, weekend, school-based, and community activities as needed.
Perform other duties within the general scope of the position as assigned by STARS leadership or other Agape leaders.