Lead BecomingONE Connector

AGAPE CHILD AND FAMILY SERVICES INC•Memphis, TN

7d•$45,000 - $49,000•Onsite

About The Position

The Becoming ONE Lead Relationship Connector works within Agape’s place-based, two-generation poverty-reduction strategy, carried out through Powerlines Community Network (PCN). The role supports couples, faith-based leaders, and community partners in strengthening healthy relationships and marriages and promoting family stability. The Connector manages an assigned caseload, serving as couples’ main contact from enrollment through programming and 12 months of monthly follow-up, while also taking a lead role in program delivery, curriculum facilitation, event coordination, data quality, and peer support. As the team’s lead facilitator and practice resource, this position models high-quality, strength-based service delivery; helps orient and coach Relationship Connectors as a peer; and supports the Program Supervisor with planning, quality monitoring, and partner relations. It is a non-supervisory lead role: formal supervision remains with the Program Supervisor, and the position does not hire, discipline, conduct performance evaluations, or assign or approve time. The role provides intake, assessment, service planning, referrals, crisis response, curriculum-based workshops, outreach, partner engagement, event coordination, documentation, and quality-improvement support. It helps ensure couples receive hope-centered support and pathways toward relational, social, and economic well-being for themselves and their children. The position is based at Agape’s Central Office in Memphis, Tennessee, and requires a flexible schedule that may include evenings and weekends, as well as travel to multiple work-related locations.

Requirements

Bachelor’s degree in Education, Psychology, Social Work, Human Services, or a related field from an accredited college or university, or an equivalent combination of education, training, and experience.
At least three years of relevant experience, including at least one year delivering relationship education, marriage ministry, family services, or similar group-based programming.
Demonstrated ability to facilitate engaging group instruction for adults and couples.
Knowledge of marriage ministry and singles ministry, and ability to work with a wide range of people, especially married and committed couples, while providing culturally competent service delivery.
Experience coaching, training, or mentoring peers or volunteers.
Experience using a case management system to enter case notes, track client information, and monitor performance.
Strong written and verbal communication, organizational, and problem-solving skills.
Proficiency in Microsoft Office Suite.
Reliable transportation and ability to travel to multiple work-related locations, including locations outside the city and county, as required.
For business driving, a valid driver’s license, legally required automobile insurance coverage, and compliance with applicable organizational driving requirements.
Willingness to work a flexible schedule, including evenings and weekends, as needed.
Commitment to Agape’s Performance Quality and Improvement (PQI) standards of quality and excellence.
Ability to sit for prolonged periods at a desk and work at a computer; walk and stand for prolonged periods and climb stairs at community sites, churches, workshops, retreats, and events; set up and break down event and workshop spaces; and lift up to 20 pounds.

Nice To Haves

Facilitator certification in Prepare/Enrich, PREP 8.0, Within My Reach, 24/7 Dad: AM & PM, or other evidence-based relationship education curricula.
Experience with CaseWorthy, HopeHub, and nFORM.
Experience planning large events such as retreats, conferences, or participant gatherings.
Prior experience as a Relationship Connector or in a similar role on a federally funded healthy marriage and relationship education project.

Responsibilities

Manage an assigned caseload of couples, serving as their main contact from enrollment through programming and providing monthly follow-up for 12 months.
Conduct intake and enrollment, assist with assessments, and develop and update each couple’s Relationship Success Plan.
Provide two-generation, family-driven, strength-based services aligned with families’ voice and choice regarding social and economic goals.
Deliver pre- and post-assessments and other identified assessments; identify additional needs and connect couples to internal and external services, including services not funded by the grant.
Respond appropriately to family crises and follow Agape safety protocols, including domestic violence screening and referral protocols.
Become proficient in and serve as lead facilitator for Becoming ONE curricula, including Prepare/Enrich, PREP 8.0, Within My Reach, and 24/7 Dad: AM & PM.
Co-facilitate workshops with newer Relationship Connectors and Marriage Mentors, modeling curriculum fidelity, engaging group instruction, and culturally responsive delivery.
Support the Program Supervisor’s curriculum-fidelity monitoring through session observations, attendance tracking, and participant feedback; share observations and recommendations.
Maintain curriculum materials, session plans, and workshop schedules so sessions run on time and as designed.
Help orient and train new Relationship Connectors on program practices, curricula, documentation standards, and data systems, as directed by the Program Supervisor.
Serve as a peer resource on program procedures, case documentation, and strength-based practice; escalate personnel, performance, and policy matters to the Program Supervisor.
Provide day-to-day program coverage when the Program Supervisor is unavailable, including responding to partner and participant questions, keeping schedules on track, and routing urgent matters to the Program Director; this coverage carries no supervisory authority.
Lead or co-lead team case reviews and share promising practices to strengthen service consistency.
Help plan, coordinate, and lead the Marriage and Singles’ Mentors Work Group, including logistics, mentor communication, and mentor–couple matching support.
Take a lead role in planning and carrying out major events, including Marriage Retreats, the Family Reunion, and other program activities; coordinate logistics, vendors, participant communication, and on-site activities.
Coordinate onsite events and activities that encourage stability and help couples and families reach their goals.
Help plan and lead outreach and recruitment efforts to meet enrollment targets, working with churches, faith-based leaders, and community partners.
Build and maintain relationships with faith-based leaders, community partners, supporters, and advocates to expand referral sources and resources.
Collaborate with Agape departments and other agencies involved in the Becoming ONE Program.
Represent Agape at meetings, trainings, community events, and partner collaborations, including Multidisciplinary Team Meetings and agency-sponsored training.
Maintain accurate, current documentation of services for couples and singles and provide required data to Agape and partnering agencies, when agreed upon, for entry into appropriate data systems.
Help the Program Supervisor review CaseWorthy, HopeHub, and nFORM data for completeness, accuracy, and timeliness; identify and help resolve gaps before reporting deadlines.
Use program data to support continuous quality improvement and contribute to program planning, grant reporting, and evaluation.
Complete internal reports and provide information about participant progress and stability; submit timely reports of referrals and participant progress to the Program Supervisor.
Attend supervisory, team, and staff meetings; participate in in-service training, conferences, approved workshops, seminars, and training events.
Participate in agency functions such as community-awareness events, advocacy, fundraising, and planning and development related to Becoming ONE.
Maintain accurate and timely case records according to Agape procedures and grant standards; respond promptly to correspondence and inquiries.
Perform other duties within the general scope of the position as assigned by the Program Supervisor, Program Director, or other Agape Leadership Team members.