Lead Engineer

Majesco

11d

About The Position

Majesco is seeking a Lead Engineer, Testing for its Life and Annuity & Health Production Support Line. In this production support testing role, you will identify, document, and help resolve product issues, working closely with support and customer teams to address defects and incorporate customer feedback into product improvements. You will test software and production fixes, support issue resolution, report quality results, and contribute to improving testing and production support practices.

Requirements

At least 5 years of testing experience in a production support or software development environment.
Strong understanding of production environments, software development, and testing processes.
Proficiency with monitoring and issue tracking tools, such as JIRA and ServiceNow.
Expertise in test data creation, test case management and recording, and reporting.
Willingness to write test cases, execute them, and report results hands-on.
Inclination to automate tasks rather than manually perform repetitive work.
Willingness to take ownership of multiple business areas and develop expertise in them.
Ability to consider end-to-end business scenarios and apply an end-user perspective.
Ability to work independently and as part of a team in a dynamic, fast-paced environment.
Excellent problem-solving skills and attention to detail.
Strong written and verbal communication skills.
Bachelor’s degree or global equivalent in Computer Science or a related field.

Nice To Haves

Master’s degree preferred.
Good understanding of business processes in Life, Annuity & Health insurance.
Preferred certifications: ISQTB and INS21-23.

Responsibilities

Ensure software quality through testing best practices that support a positive customer experience.
Analyze new tickets and develop test plans, scenarios, conditions, cases, test data, and expected results.
Assist customer support teams in understanding and resolving production issues reported by users.
Guide and support efforts to address customer concerns effectively.
Collaborate with development and operations teams to prioritize, escalate, and resolve production issues in a timely manner while minimizing customer impact.
Work with developers, SAs, BAs, and customer stakeholders to ensure functional coverage and resolve issues.
Thoroughly test hotfixes, patches, and updates before production deployment; verify that issues are resolved and no new issues are introduced.
Coordinate with development, QA, and operations teams to address production issues.
Conduct walkthrough sessions with customers and resolve their queries.
Report test execution in a clear, actionable manner.
Record information in defect tracking and test case management tools, and create dashboards to provide visibility into quality trends.
Maintain detailed records of issues, resolutions, and testing procedures, and keep issue tracking systems accurate and comprehensive.
Contribute to continuous improvement of testing and production support practices, identifying opportunities to increase efficiency and reduce production issues.