SDS RX Lead Dispatcher

DHL (Supply Chain) • Springfield, NJ

4d

About The Position

As a Lead Dispatcher at SDS Rx, you will coordinate time-sensitive medication deliveries and ensure drivers are dispatched efficiently to meet customer and pharmacy requirements. The position supports daily pharmacy operations through route management, driver coordination, shipment tracking, documentation processing, and customer service. You will serve as a key communication link between drivers, pharmacy personnel, and customers, helping ensure deliveries are completed accurately and within required service levels. The ideal candidate is highly organized, thrives in a fast-paced environment, and proactively resolves logistical challenges while maintaining exceptional customer service standards.

Requirements

• Strong problem-solving skills and ability to think creatively in a fast-paced environment.
• Proactive mindset and ability to anticipate challenges and implement solutions quickly.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and urgent requests simultaneously.
• Strong organizational skills and attention to detail.
• Ability to remain calm and professional in high-pressure situations.
• Experience working with e-courier systems and Microsoft software, including Excel and Outlook.
• Strong sense of urgency when handling time-sensitive deliveries.
• Reliable attendance and punctuality.
• Ability to work independently and collaborate effectively with drivers, pharmacy staff, and customers.
• Professional appearance and commitment to maintaining operational standards.

Nice To Haves

• Experience coordinating schedules, routes, or logistics operations.
• Comfort working in a healthcare or pharmacy-related environment.

Responsibilities

• Coordinate daily driver dispatch activities, including early morning route releases and route assignments.
• Ensure drivers arrive on time, are properly prepared for routes, and comply with customer and vendor appearance requirements.
• Monitor route execution and proactively address delivery delays or operational issues.
• Manage urgent STAT medication deliveries and ensure time-sensitive orders are assigned and completed promptly.
• Review and process controlled substance manifests and verify required documentation before route release.
• Scan and maintain controlled medication documentation in accordance with company policies and regulatory requirements.
• Support pharmacy operations through administrative tasks, document management, and system updates.
• Communicate with drivers, pharmacy staff, customers, and management about route status and service concerns.
• Track package movement and delivery performance to ensure service commitments are met.
• Use company technology, printers, and dispatch systems to support daily operations.
• Identify operational challenges and implement solutions to maintain efficient workflow and customer satisfaction.
• Provide after-hours operational support as needed until all routes have been successfully released and serviced.
• Maintain a professional, organized, and customer-focused work environment.
• Support a culture of teamwork, accountability, compliance, and continuous improvement.

Benefits

• Affordable medical, dental, and vision coverage available beginning on the 30th day.
• PTO program, including paid holidays and vacation.
• 401(k) with company match.
• Tuition reimbursement program.
• Training and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed