Lead Digital Production Coordinator (Hybrid)

American Medical Association•Chicago, IL

7d•$74,160 - $98,318•Hybrid

About The Position

The Lead Digital Production Coordinator supports the digital publication and transformation of medical education by coordinating and executing production operations. The role develops and refines XML-based publishing processes and content formats for new media and content offerings, monitors publishing workflows, troubleshoots complex production issues, and maintains consistency across digital publishing channels. It provides technical guidance and coordinates vendor publishing and quality assurance activities in collaboration with learning design, CME, production vendors, platform providers, marketing, and publication teams. This is a hybrid position based in the AMA’s Chicago office, with three days per week required in the office. The position is exempt and includes eligibility to participate in an incentive plan.

Requirements

At least 5 years of experience in an online publishing environment; academic or journal publishing experience is preferred.
High school diploma or equivalent education required, or equivalent work experience.
Bachelor’s degree preferred; a related field such as journalism, computer science, publishing, or electronic publishing is preferred. Comparable work experience in electronic or web publishing is acceptable.
Knowledge and experience relevant to XML-based digital publishing, content quality assurance, and publishing workflows, as described in the responsibilities.

Nice To Haves

Experience in academic or journal publishing.
Bachelor’s degree in a related field such as journalism, computer science, publishing, or electronic publishing.

Responsibilities

Create, transform, and deliver metadata and full-text content through conversion and tagging to XML; package and publish structured content and related files for AMA platforms, aggregators, and applications.
Coordinate vendor publishing activities by delivering files to production schedules, providing technical guidance, and monitoring accuracy, quality, and deadlines.
Monitor keyword tagging in the finished-good repository, identify and resolve tagging issues affecting transfers, and partner with IT to identify errors such as DTD issues.
Publish and revise XML for content renewals, archive content as needed, develop redirect requests for archived content, and process ad hoc content-status requests such as edits and expirations.
Coordinate multimedia publishing across online platforms, including Spotify, Cadmore, Descript, and Libsyn, and support development of new multimedia content formats.
Assess and refine publication processes and develop approaches and documentation for new content formats and publishing requirements.
Perform quality assurance testing of editorial content for completeness and quality across text, tables, graphics, PDF links, and interactivity; resolve XML issues when possible and identify corrections required from vendors.
Prepare approved urgent and other post-publication correction requests, provide content for database population in accordance with revision policy, and supply other required information and data.
Ensure XML data integrity, coding accuracy, completeness, and validity against NLM JATS, DTD, and HighWire DTD requirements.
Review and maintain bug-tracking logs and reports to optimize workstream performance.
Communicate and coordinate technical and workflow issues with Editorial and Production staff; troubleshoot, modify, and resupply files as necessary; monitor interface and data-transfer issues; raise error notices and verify that content packaging meets platform requirements.
Apply CME accreditation requirements and documentation to published content.
Coordinate testing of new XML functionality, platform features, and styles, and communicate technical knowledge, workflows, and troubleshooting guidance to stakeholders and users across departments.
Draft vendor publishing guidelines and processes, provide technical guidance, and oversee the quality and consistency of vendor XML tagging and publication work.
Apply XML knowledge to develop and refine content formats and publishing approaches that enhance website engagement and user experience.
Collaborate with marketing, project management, IT, and editorial teams on new media and content offerings, addressing technical requirements, publishing approaches, and audience experience.
Work with AMA content creators to develop publishing documentation and communicate content requirements, processes, and guidelines.
Perform other responsibilities as assigned.