Lead Department Program Specialist

University of Rochester•Town of Brighton, NY

21d•$77,600 - $116,400•Onsite

About The Position

As a member of the University of Rochester Medicine Office of Community Health Optimization (OCHO) and its program management leadership team, the Lead Department Program Specialist directs and manages a complex portfolio of projects and initiatives spanning the UofR Medicine enterprise. OCHO supports innovative, coordinated, population-health-focused efforts to improve equitable access to care and services through strong program management, continuous process improvement, and data-informed decision-making. Reporting to the OCHO Assistant Director, this seasoned professional exercises discretion and independent judgment with limited supervision. The role leads collaborative project and program teams in developing, planning, and executing complex institution-wide policies and activities related to health equity, healthcare delivery system reform, and integrating community-based services into a complex healthcare environment. It applies knowledge of health equity, population health, healthcare operations, program management, and finance, together with experience implementing and managing complex change. The position uses change-management tools, collaborative decision structures, and clear communication strategies to influence, align, and achieve goals. It also produces reports and presents to audiences ranging from project teams to UR Medicine executives and the broader organization. The position is based at 60 Corporate Woods in Brighton, New York. It is regular, full-time, scheduled for 40 hours per week on the UR day shift. The listed annual compensation range is $77,600 to $116,400; individual compensation is determined by factors including market data, education, experience, qualifications, expertise, and internal equity.

Requirements

Bachelor's degree and 8 years of relevant experience, or an equivalent combination of education and experience.
Applied knowledge in health equity, population health, healthcare system operations, program management, and finance.
Experience implementing and managing innovative, complex change.
Ability to exercise discretion and independent judgment with limited supervision.
Ability to lead complex programs and projects and communicate with senior and executive leadership.
Relevant coursework or specialized experience in population health, lifestyle management, or social determinants of health is desirable.
Basic knowledge of clinical workflows and eRecord is preferred.
Basic knowledge of Microsoft 365, including Word, Excel, and PowerPoint, is preferred.
Strong time-management and organizational skills are preferred.
Excellent written and verbal communication skills are preferred.

Nice To Haves

Master's degree.
Relevant coursework or specialized experience in population health, lifestyle management, or social determinants of health.
Basic knowledge of clinical workflows and eRecord.
Basic knowledge of Microsoft 365 (Word, Excel, and PowerPoint).
Strong time-management and organizational skills.
Excellent written and verbal communication skills.
PMP certification.

Responsibilities

Identify how programs align with organizational goals and determine the projects needed to achieve program objectives.
Apply knowledge of clinical, administrative, and financial processes to reduce barriers and identify opportunities.
Move new opportunities from conception into alignment with other programs in the portfolio.
Manage multifaceted initiatives across settings, departments, and leadership structures, and proactively communicate with stakeholders.
Serve as a subject-matter leader in the job family.
Lead the planning and implementation of medium- to large-scale complex programs from inception to completion, communicating progress to senior management and executive leadership.
Identify the scale and scope of projects required to meet program requirements and negotiate with management or sponsors for resources and materials.
Apply change-management models and approaches to increase adoption and sustainment of change.
Use project-management methodologies to lead multifaceted projects through their lifecycle and incorporate them into sustained operations.
Develop and maintain reporting to monitor project and program performance and return on investment, including analysis of metrics for senior staff.
Interpret key metrics and adjust approaches as needed; recommend reporting and analytical approaches.
Develop and manage annual operating budgets for assigned OCHO projects, monitor expenses and budget performance, and address discrepancies and variances.
Participate in business-plan development to support sustainable program implementation and identify grant and foundation opportunities.
Delegate work to OCHO staff while balancing strategic priorities, available resources, and competing demands.
Maintain an environment that supports effective communication and problem resolution, modeling and setting expectations for ICARE values and behaviors.
Communicate strategic metrics and complex program variables to audiences at multiple organizational levels, including senior management and executive leadership.
Collaboratively develop and execute productive teams and foster an inclusive workplace that supports individual and team development.
Address communication breakdowns within and across departments promptly.
Support operations staff across departments through significant policy, operational, or technical changes.
Represent University of Rochester Medicine at community-based forums addressing population health and social determinants of health; may participate in related state and national collaboratives.
Perform other duties as assigned.
Demonstrate ICARE values in the major responsibilities.