Department Lead

US Foods•Carson City, NV

2d•Onsite

About The Position

The Department Lead supports daily retail store operations by maintaining inventory, maximizing departmental sales, and delivering superior customer service. The role includes ordering, date checks, merchandising, pricing, stocking, display setup, register transactions, cleaning, and training and coaching associates. The incumbent may open or close the CHEF’STORE and perform Manager on Duty functions when needed in the absence of the Store Manager or Assistant Store Manager. The position is performed in a retail store open to the public. Conditions may include exposure to outside weather, moderate noise, and store temperatures ranging from -10 to 85 degrees. Work is generally on a level surface, though ladders or elevated surfaces may be used. The role requires physical interaction with customers and frequent or continuous standing, walking, lifting, carrying, and handling of objects. The starting rate is $18.32 per hour; the expected base rate is $16–$25 per hour. The role may receive overtime compensation.

Requirements

Three years of experience in a retail setting, restaurant, or customer service environment.
Ability to work a flexible hourly schedule, including holidays and weekends.
Competency and proficiency using computers, word processing, email, and internet software.
High school diploma or equivalent required.
Ability to perform the physical activities described, including continuous standing and walking; frequent lifting and carrying of 51–100 pounds; and occasional lifting and carrying of over 100 pounds.

Nice To Haves

Supervisory or lead experience preferred.
Desire and ability to deliver exceptional customer service.
Ability to quickly assess situations, address issues, and make sound business decisions.
Good common sense and ability to think logically through situations.
Ability to build professional relationships with customers.
Motivation, self-direction, and ability to analyze customer needs and make recommendations using business knowledge and commercial acumen.
Adaptability and willingness to help with varied store tasks to provide fast, easy, and efficient customer service.
Freight handling experience is a plus.

Responsibilities

Maintain appropriate inventory levels in assigned areas based on store capacity, promotions, customer requests, and seasonal merchandise.
Complete all daily orders.
Maximize departmental sales by maintaining superior customer service, freshness, and in-stock levels.
Ensure a daily date check is completed.
Train, motivate, and develop staff to meet expected standards; monitor performance and provide real-time coaching as needed.
Maintain appealing product presentation and pricing standards in assigned areas.
Use a computer as needed.
Stock shelves, set up displays, ring up merchandise and sales, and perform cleaning duties as needed.
Open and close the CHEF’STORE in the absence of the Store Manager or Assistant Store Manager.
Perform Manager on Duty functions as needed.
Role model and promote the company’s cultural beliefs.
Maintain a safe and well-maintained facility by following safety policies, correcting safety issues when possible, and notifying store management of existing issues.
Perform other duties and responsibilities as assigned or required by Store Management.