Department Lead

US Foods•Carson City, NV

3d•$16 - $25•Onsite

About The Position

The Department Lead supports department performance in a retail food-store setting by maintaining inventory, sales, customer service, freshness, product availability, presentation, and pricing standards. The role completes daily orders, checks product dates, and trains, motivates, and develops staff to uphold department standards. Duties also include stocking shelves, setting up displays, ringing up merchandise and sales, cleaning, and using a computer as needed. In the absence of the Store Manager or Assistant Store Manager, the Department Lead may open or close the CHEF’STORE and perform Manager on Duty functions. The incumbent does not have required direct supervisory responsibility, but may monitor associate performance and provide real-time coaching. The role interacts with employees throughout the company, customers, and service providers. It is performed in a public retail store, with possible exposure to outdoor weather, variable store temperatures from -10 to 85 degrees, moderate noise, and occasional work on a ladder or elevated surface. The position requires physical interaction with customers and frequent or continuous physical activity, including standing, walking, lifting, carrying, climbing or balancing, bending, reaching, grasping, and manipulating objects.

Requirements

Three years of experience in a retail setting, restaurant, or customer service environment.
Ability to work a flexible hourly schedule, including holidays and weekends.
Competency and proficiency in computer use, word processing, email, and internet software.
High school diploma or equivalent.
Ability to perform the physical activities listed for the position, including frequent or continuous standing, walking, lifting, carrying, climbing or balancing, stooping or squatting, bending, reaching, twisting, grasping, and manipulating objects.

Nice To Haves

Supervisory or Lead experience.
Desire and ability to deliver exceptional customer service.
Ability to quickly assess situations, address issues, and make sound business decisions.
Good common sense and ability to think logically through situations.
Ability to build professional relationships with the client base.
Motivation, self-direction, and ability to analyze customer needs and make recommendations using sound business knowledge and commercial acumen.
Adaptability and willingness to help wherever needed to provide customers with fast, easy, and efficient service.

Responsibilities

Maintain appropriate inventory levels in assigned areas based on store capacity, promotions, customer requests, and seasonal merchandise, and complete all daily orders.
Maximize departmental sales by maintaining superior customer service, freshness, and in-stock levels.
Ensure a daily product date check is completed.
Train, motivate, and develop staff to meet department standards.
Maintain appealing product presentation and pricing standards in assigned areas.
Use a computer as needed.
Stock shelves, set up displays, ring up merchandise and sales, and perform cleaning duties as needed.
Open and close the CHEF’STORE in the absence of the Store Manager or Assistant Store Manager, and perform Manager on Duty functions as needed.
Model and promote the company's cultural beliefs.
Help ensure the facility is well maintained and safe by following safety policies and practices.
Correct safety issues when possible and notify store management of existing safety issues.
Perform other duties and responsibilities as assigned or required by Store Management.
Monitor associate performance and provide real-time coaching as needed.