Department Lead

US Foods•Hickory, NC

2d•Onsite

About The Position

The Department Lead leads functions in the Dry, Disposables, Culinary Equipment Supplies (CES), and fresh departments as assigned by Store Management. The role supports effective inventory levels, appealing and profitable merchandise presentation, and quality customer service. It includes Manager on Duty responsibilities and, when the Store Manager and/or Assistant Store Manager is absent, opening and closing the CHEF’STORE. The position works in a retail store open to the public, with temperatures ranging from -10 to 85 degrees and possible exposure to outside weather. Work may involve ladders or elevated surfaces, and requires physical interaction with customers. The role may receive overtime compensation.

Requirements

Three years of experience in a retail setting, restaurant, or customer service environment.
Ability to work a flexible hourly schedule, including holidays and weekends.
Competency and proficiency using computers, word processing, email, and internet software.
High school diploma or equivalent required.
Ability to work in freezers and coolers.
Ability to perform the physical activities described, including continuous standing and walking; frequent lifting and carrying of 51–100 pounds; and occasional lifting and carrying of over 100 pounds.

Nice To Haves

Supervisory or Lead experience.
Freight handling experience.
Desire and ability to deliver exceptional customer service.
Ability to quickly assess situations, address issues, and make sound business decisions.
Good common sense and ability to think logically through situations.
Ability to build professional relationships with the client base.
Motivation and self-direction, with the ability to analyze customer needs and make recommendations based on business knowledge and commercial acumen.
Adaptability and willingness to help wherever needed to provide customers with fast, easy, and efficient service.

Responsibilities

Maintain proper inventory levels in assigned areas based on store capacity, promotions, customer requests, and seasonal merchandise.
Complete all daily orders.
Drive and maintain departmental sales through superior customer service, freshness, and in-stock merchandise.
Ensure a daily date check is completed.
Train, motivate, and develop staff to meet department standards.
Maintain appealing merchandise presentation and pricing standards in assigned areas.
Use a computer as needed.
Stock shelves, set up displays, ring up merchandise and sales, and perform cleaning duties as needed.
Open and close the CHEF’STORE when the Store Manager or Assistant Store Manager is absent.
Perform Manager on Duty functions as needed.
Model and promote the company’s cultural beliefs.
Maintain a safe, well-kept facility by following safety policies and practices, correcting safety issues when possible, and notifying store management of existing issues.
Monitor associate performance and provide real-time coaching as needed.
Perform other duties and responsibilities assigned or required by Store Management.