Department Lead

US Foods•Meridian, ID

1d•Onsite

About The Position

The Department Lead supports department operations in a retail store setting by maintaining inventory, completing daily orders, maximizing sales, and ensuring superior customer service, freshness, and product availability. The role maintains date-check, presentation, and pricing standards; trains, motivates, and develops staff; and performs stocking, display setup, sales transactions, and cleaning as needed. The Department Lead may open or close the CHEF’STORE when the Store Manager or Assistant Store Manager is absent and perform Manager on Duty functions as needed. The incumbent is not required to provide direct supervision, but may monitor associate performance and provide real-time coaching. The position interacts with employees throughout the company, customers, and service providers. It is performed in a public retail store, with possible exposure to inclement weather, moderate noise, temperatures ranging from -10 to 85 degrees, and occasional ladder or elevated-surface work. The role requires frequent weekend and holiday work, opening and closing availability, and a flexible hourly schedule. This role may receive overtime compensation.

Requirements

Three years of experience in a retail setting, restaurant, or customer service environment.
Ability to work a flexible hourly schedule, including weekends and holidays, with opening and closing availability.
Competency and proficiency using computers, word processing, email, and internet software.
High school diploma or equivalent.
Ability to perform the physical activities described, including frequent lifting and carrying of 51–100 pounds and occasional lifting and carrying of over 100 pounds.
Ability to stand and walk continuously and to perform frequent climbing or balancing, bending, reaching, grasping, and object manipulation.

Nice To Haves

Supervisory or lead experience.
Desire and ability to deliver exceptional customer service.
Ability to quickly assess situations, address issues, and make sound business decisions.
Good common sense and ability to think logically through situations.
Ability to build professional relationships with customers.
Motivation, self-direction, and ability to analyze customer needs and make recommendations based on business knowledge and commercial acumen.
Adaptability and willingness to help with a range of store tasks to provide customers with fast, easy, and efficient service.

Responsibilities

Maintain appropriate inventory levels based on store capacity, promotions, customer requests, and seasonal merchandise.
Complete all daily orders.
Maximize departmental sales by promoting and maintaining superior customer service, freshness, and in-stock availability.
Ensure a daily date check is completed.
Train, motivate, and develop staff to meet department standards.
Maintain appealing product presentation and pricing standards in assigned areas.
Use a computer as needed.
Stock shelves, set up displays, ring up merchandise and sales, and perform cleaning duties as needed.
Open and close the CHEF’STORE in the absence of the Store Manager or Assistant Store Manager.
Perform Manager on Duty functions as needed.
Role model and promote the company’s cultural beliefs.
Help maintain a safe, well-maintained facility by following safety policies and practices, correcting safety issues when possible, and notifying store management of existing issues.
Monitor associate performance and provide real-time coaching as needed.
Perform other duties and responsibilities as assigned or required by Store Management.