Department Lead

US Foods•Charlotte, NC

2d•Onsite

About The Position

The Department Lead leads the Dry, Disposables, and Culinary Equipment Supplies (CES) departments, as well as fresh departments as assigned by Store Management. The role ensures effective inventory levels, appealing and profitable merchandise presentation, and quality customer service. The Lead also performs Manager on Duty responsibilities and may open or close the CHEF’STORE when the Store Manager and/or Assistant Store Manager is absent. The position requires flexibility to work Monday through Sunday based on business needs, between 5:00 a.m. and 7:00 p.m. Work in freezers and coolers is required. Freight handling is a plus. The role is based in a retail store open to the public. Work may involve exposure to outside weather, varying store temperatures from -10 to 85 degrees, moderate noise, customer interaction, and occasional ladder or elevated-surface use. The position involves frequent or continuous standing, walking, lifting and carrying items, and other physical activities described in the posting. Overtime compensation may be available. The stated starting rate is $18.32 per hour; the expected base rate is $16 to $25 per hour, depending on relevant experience, education, skills, function, location, and other applicable factors.

Requirements

At least three years of experience in a retail setting, restaurant, or customer service environment.
Ability to work a flexible hourly schedule, including holidays and weekends.
Competency and proficiency using computers, word processing, email, and internet software.
High school diploma or equivalent.
Ability to work in freezers and coolers.
Ability to perform the physical activities and lift, carry, push, pull, climb, balance, stoop, squat, kneel, bend, reach, twist, grasp, manipulate, and handle items at the frequencies and weights specified in the posting.
Ability to interact physically with customers.

Nice To Haves

Supervisory or Lead experience is preferred.
Freight-handling experience is a plus.
Desire and ability to deliver exceptional customer service.
Ability to quickly assess situations, address issues, and make sound business decisions.
Good common sense and logical thinking through situations.
Ability to build professional relationships with customers.
Motivation, self-direction, and ability to analyze customer needs and make recommendations using business knowledge and commercial acumen.
Adaptability and willingness to help wherever needed to provide customers with fast, easy, and efficient service.

Responsibilities

Maintain proper inventory levels in assigned areas based on store capacity, promotions, customer requests, and seasonal merchandise.
Complete all daily orders.
Drive and maintain departmental sales through superior customer service, freshness, and in-stock availability.
Ensure a daily date check is completed.
Train, motivate, and develop staff to follow required standards.
Maintain appealing merchandise presentation and pricing standards in assigned areas.
Use a computer as needed.
Stock shelves, set up displays, ring up merchandise and sales, and perform cleaning duties as needed.
Open and close the CHEF’STORE when the Store Manager or Assistant Store Manager is absent.
Perform Manager on Duty functions as needed.
Role-model and promote the company’s cultural beliefs.
Help maintain a safe and well-maintained facility by following safety policies, correcting safety issues when possible, and notifying store management of existing issues.
Monitor associate performance and provide real-time coaching as needed.
Perform other duties and responsibilities as assigned or required by Store Management.