Department Lead

US Foods•Seattle, WA

3d•$19 - $30•Onsite

About The Position

The Department Lead leads the Dry, Disposables, Culinary Equipment Supplies (CES), and fresh departments as assigned by Store Management. The role is responsible for effective inventory levels, appealing and profitable merchandise presentation, and quality customer service. The lead also serves as Manager on Duty when needed and opens or closes the CHEF’STORE in the absence of the Store Manager or Assistant Store Manager. The position requires flexibility to work Monday through Sunday based on business needs, between 5:00 a.m. and 7:00 p.m. Work takes place in a public retail store, with exposure to outside weather, moderate noise, varying temperatures from -10 to 85 degrees, and possible work on ladders or elevated surfaces. Freezer and cooler work is required. The role involves frequent customer interaction and substantial physical activity, including continuous standing and walking and frequent heavy lifting and carrying.

Requirements

At least three years of experience in a retail setting, restaurant, or customer service environment.
Ability to work a flexible hourly schedule, including holidays and weekends.
Competency and proficiency using computers, word processing, email, and internet software.
High school diploma or equivalent.
Ability to perform the physical activities described, including continuous standing and walking; frequent lifting and carrying of 51–100 pounds; occasional lifting and carrying of over 100 pounds; and frequent climbing, balancing, bending, reaching, grasping, and manipulating objects.
Ability to work in freezers and coolers.

Nice To Haves

Freight handling experience is a plus.
Supervisory or lead experience is preferred.
Desire and ability to deliver exceptional customer service.
Ability to assess situations quickly, address issues, and make sound business decisions.
Good common sense and logical problem-solving ability.
Ability to build professional relationships with the client base.
Motivated and self-driven, with the ability to analyze customer needs and make recommendations using business knowledge and commercial acumen.
Adaptability and willingness to help wherever needed to provide customers with fast, easy, and efficient service.

Responsibilities

Maintain appropriate inventory levels in assigned areas based on store capacity, promotions, customer requests, and seasonal merchandise; complete daily orders.
Drive departmental sales through customer service, freshness, and in-stock performance; ensure daily date checks are completed and train, motivate, and develop staff to meet standards.
Maintain appealing merchandise presentation and pricing standards in assigned areas.
Use a computer as needed.
Stock shelves, set up displays, ring up merchandise and sales, and perform cleaning duties as needed.
Open and close the CHEF’STORE and perform Manager on Duty functions when needed in the absence of the Store Manager or Assistant Store Manager.
Role model and promote the company’s cultural beliefs.
Maintain a safe and well-maintained facility by following safety policies and practices; correct safety issues when possible and notify store management of existing issues.
Perform other duties and responsibilities as assigned or required by Store Management.
Monitor associate performance and provide real-time coaching as needed to support assigned goals.
Interact with employees at all levels of the company, customers, and service providers.