Lead Delivery Driver OCR

CVS Health•Conyers, GA

1d•$19 - $35

About The Position

The Delivery Driver Lead is responsible for the quality and efficiency of delivery drivers and their operations. The role serves as a liaison between long-term care facilities and delivery staff and trains transportation personnel. The lead coordinates schedules and routes, monitors workflow, reviews and sets staff standards, and conducts routine staff meetings. When needed, the role also provides timely and accurate delivery of medications, equipment, products, and supplies to long-term care facilities or patients’ homes. The role includes shipment and delivery accuracy, inventory and medication scanning, preparing delivery manifests and related paperwork, and checking deliveries for missed medications. The employee may support pharmacy floor operations during downtime. The position requires maintaining vehicles in safe condition, protecting patient information and property, and complying with applicable laws, regulations, and company policies. This role will be employed by Omnicare as an independent, standalone organization following its sale by CVS Health.

Requirements

Driver’s license in good standing and a clean driving record.
Must maintain a valid driver’s license.
Ability to use routing software, if applicable.
Ability to drive a standard-transmission vehicle if necessary.
Verifiable high school diploma or GED.
Ability to concentrate on a task over time without being distracted.
Ability to use and understand verbal and written communication when interacting with customers and colleagues.
Active listening skills, including giving full attention, understanding points being made, asking appropriate questions, and not interrupting at inappropriate times.
Ability to use math to solve problems, such as calculating a prescription’s days’ supply.
Ability to recognize when something is wrong or likely to go wrong.
Ability to choose an appropriate course of action in complex situations with several options.
Customer service orientation.
Must be fully vaccinated against COVID-19 before the start date; no exemptions are allowed for this position.

Responsibilities

Train all transportation personnel.
Coordinate work schedules and delivery routes.
Monitor workflow and analyze patterns and trends.
Review and set standards for staff.
Conduct routine staff meetings.
Serve as a liaison between long-term care facilities and delivery staff.
Provide timely and accurate delivery of medication, equipment, products, and supplies to facilities or patients’ homes when needed.
Coordinate special deliveries with the operations supervisor on duty.
Ensure shipments are accurate and deliveries are timely.
Perform physical inventories.
Sort baskets from V2 according to facility units, location, and delivery times.
Scan medications pending delivery.
Prepare manifests and ancillary paperwork for the appropriate nursing facility.
Retrieve medication totes from PVII pharmacists for delivery scanning, including STATs.
Check bins before departure for missed medications.
Scan manifests into the system to confirm delivery.
Assist pharmacy floor operations during downtime.
Maintain vehicles in good and safe condition in compliance with DOT, OSHA, state and federal regulations, and Omnicare policies and procedures.
Respect and protect the privacy, confidentiality, and security of patient information and property, accessing only the minimum protected health information needed to perform the job.
Follow applicable government regulations, including HIPAA, and maintain compliance with federal, state, and local laws and regulations.
Demonstrate ethical conduct and maintain patient confidentiality and professional standards.
Perform other duties as assigned; duties may vary by location.