Lead Delivery Driver OCR

CVS Health•Richmond, VA

About The Position

The Delivery Driver Lead is responsible for the quality and efficiency of delivery drivers and their operations. The role serves as a liaison between long-term care facilities and delivery staff and trains transportation personnel. The Lead coordinates schedules and routes, monitors workflow, analyzes patterns and trends, and reviews and sets standards for staff. When needed, the role also provides timely and accurate delivery of medication, equipment, products, and supplies to long-term care facilities or patients’ homes. The position supports Omnicare, which will operate as an independent, standalone organization following its sale by CVS Health. The person hired will be employed by Omnicare. Duties may vary by location and include delivery preparation and confirmation, maintaining vehicles, supporting pharmacy operations during downtime, and complying with patient privacy, safety, and regulatory requirements.

Requirements

Driver’s license in good standing and a clean driving record; must maintain a valid driver’s license.
Verifiable high school diploma or GED.
Ability to use routing software, if applicable.
Ability to drive a standard-transmission vehicle if necessary.
Ability to concentrate on a task over time without being distracted.
Ability to use verbal and written communication to interact with customers and colleagues.
Active listening skills, including giving full attention, understanding what others say, asking appropriate questions, and avoiding inappropriate interruptions.
Ability to use mathematics to solve problems, such as calculating a prescription’s day supply.
Ability to recognize when something is wrong or likely to go wrong.
Ability to choose an appropriate course of action in complex situations.
Customer service orientation.
Must be fully vaccinated against COVID-19 before the start date; exemptions are not allowed for this position.

Responsibilities

Train all transportation personnel.
Coordinate work schedules and delivery routes.
Monitor workflow and analyze patterns and trends.
Review and set standards for staff.
Conduct routine staff meetings.
When needed, deliver medication, equipment, products, and supplies accurately and on time to long-term care facilities or patients’ homes.
Respect the privacy, confidentiality, and security of patient information and property; access only the minimum protected health information needed to perform duties.
Coordinate special deliveries with the operations supervisor on duty.
Maintain vehicles in safe, good condition and in compliance with applicable regulations and Omnicare policies.
Ensure shipments are accurate and deliveries are timely.
Perform physical inventories.
Sort baskets from V2 according to facility units, location, and delivery times.
Scan medication pending for delivery.
Prepare manifests and ancillary paperwork for the appropriate nursing facility.
Retrieve medication totes, including STATs, from PVII pharmacists for delivery scanning.
Check bins for missed medications before departing for delivery.
Assist the pharmacy floor during downtime when additional support is needed.
Scan manifests into the system to confirm delivery.
Comply with HIPAA and other applicable government regulations, and maintain patient confidentiality and ethical conduct.
Maintain compliance with all applicable federal, state, and local laws and regulations.
Display behavior consistent with employee code-of-conduct guidelines.
Perform other duties as assigned.