Lead Delivery Driver OCR

CVS Health•Richmond, VA

5d•$19 - $35

About The Position

The Delivery Driver Lead is responsible for the quality and efficiency of delivery drivers and their operations. The role serves as a liaison between long-term care facilities and delivery staff and trains transportation personnel. Responsibilities include coordinating work schedules and delivery routes, monitoring workflow and trends, setting staff standards, and conducting routine staff meetings. When needed, the Lead Delivery Driver may also deliver medications, equipment, products, and supplies to long-term care facilities or patients’ homes. The role also supports medication preparation and delivery operations, including checking shipment accuracy, sorting delivery baskets, scanning medications and manifests, preparing paperwork, retrieving medication totes, checking for missed medications, and helping the pharmacy floor during downtime. The position requires safe vehicle maintenance and compliance with applicable laws, regulations, and company policies, while protecting patient privacy and confidentiality.

Requirements

Driver’s license in good standing and a clean driving record.
Must maintain a valid driver’s license.
Ability to use routing software, if applicable.
Ability to drive a standard-transmission vehicle if necessary.
Verifiable high school diploma or GED.
Ability to concentrate on a task over time without being distracted.
Ability to use and understand verbal and written communication to interact with customers and colleagues.
Active listening skills, including giving full attention, understanding points made, asking questions as appropriate, and avoiding inappropriate interruptions.
Ability to use math to solve problems, such as calculating a prescription’s days’ supply.
Ability to recognize when something is wrong or likely to go wrong.
Ability to choose an appropriate course of action in a complex situation with several available options.
Customer service orientation.
Must be fully vaccinated against COVID-19 before the start date; exemptions are not allowed for this position.

Responsibilities

Train all transportation personnel.
Coordinate work schedules and delivery routes.
Monitor workflow and analyze patterns and trends.
Review and set standards for staff.
Conduct routine staff meetings.
Serve as a liaison between long-term care facilities and delivery staff.
Provide timely and accurate delivery of medications, equipment, products, and supplies to long-term care facilities or patients’ homes when needed.
Coordinate special deliveries with the operations supervisor on duty.
Maintain vehicles in safe and good condition in compliance with DOT, OSHA, state and federal regulations, and company policies.
Ensure shipments are accurate and deliveries are timely.
Perform physical inventories.
Sort baskets from V2 according to facility units, location, and delivery times.
Scan medications pending delivery.
Prepare manifests and ancillary paperwork for the appropriate nursing facility.
Retrieve medication totes, including STAT orders, from PVII pharmacists for scanning and delivery.
Check bins for missed medications before departing for delivery.
Assist the pharmacy floor during downtime.
Scan manifests into the system to confirm delivery.
Respect and protect the privacy, confidentiality, and security of patient information and property, accessing only the minimum necessary protected health information.
Follow applicable government regulations, including HIPAA, and comply with federal, state, and local laws and regulations.
Demonstrate ethical conduct and behavior consistent with employee code of conduct guidelines.
Maintain high professional and ethical standards.
Perform other duties as assigned; duties may vary by location.