Lead Daytime Case Manager - YAIT

YMCA Of Greater Seattle • Seattle, WA

15h

About The Position

The Lead Daytime Case Manager supports low-income youth and young adults, including people who may have experienced foster care, homelessness, disconnection from school, juvenile justice, or other systems, in developing the skills needed to live independently. The role coordinates program activities, oversees daily operations and case management for YAIT and Shared Homes (University House), supports program directors in achieving program and operational goals, and provides staff supervision and coaching. The position also provides participants with a welcoming, supportive environment and specialized assistance in areas such as education, employment and career development, housing, or technology.

This position is with the Social Impact Center Y, the social services branch of YMCA of Greater Seattle. Its programs serve children, youth, young adults, and families across King County and include housing, behavioral health, foster care licensing, violence prevention, education, and employment. The schedule is 7 a.m.–3 p.m., with an on-call director shift as needed. The role participates in the Housing On-call Director rotation and may optionally transport clients as an authorized driver using an employer-provided vehicle.

Requirements

• Bachelor’s degree in psychology, social work, administration, or a related field, or equivalent experience; other applicable education, training, and experience may be considered.
• At least three years of experience working with teens or young adults in foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency, and/or homelessness fields.
• Ability to teach effective independence skills to people with varied learning styles and plan supportive activities.
• Strong youth engagement and relationship-building skills.
• Strong verbal and written communication skills, including coaching and giving and receiving feedback.
• Strong organizational skills.
• Basic computer skills and working knowledge of Microsoft Office.
• Current state-approved First Aid and CPR certification.
• Current approved HIV blood-borne pathogens training.
• Adherence to abuse prevention policies, appropriate boundaries, required training, reporting of suspicious or inappropriate behavior, and mandated reporting requirements.

Nice To Haves

• Master’s degree.
• Knowledge of and prior experience with diverse populations, including differences in language, culture, race, physical ability, and sexual orientation.
• Ability to speak a language in addition to English.
• At least one year of experience supervising employees or full-time interns, volunteers, or national service members.
• Authorized Driver qualification is preferred. Driving duties are optional and require being at least 21 years old, having held a driver’s license for at least three years, passing a drug screen, and meeting the YMCA of Greater Seattle’s driving-record standards. California driver's license holders cannot currently be enrolled as authorized drivers.

Responsibilities

• Support program directors with daily program coordination, staff coverage, assigned operations, and support for YAIT and Shared Homes (University House).
• Oversee the daily operations and case management of YAIT and Shared Homes (University House).
• Coach staff in program areas to ensure a high level of service.
• Provide specialized services to young adults in education, employment and career development, housing, technology, or another designated field, and support them in achieving their goals.
• Guide staff through caseload reviews, problem-solving, service coordination, and program operations.
• Provide task and coaching supervision to assigned employees, volunteers, interns, or national service members.
• Reinforce professional boundaries and trauma-informed, youth-centered services, and support program directors with onboarding, training, and performance feedback.
• Support program directors with service quality, contract and grant compliance, and outcome achievement.
• Understand funding requirements and communicate participant trends, service barriers, and recommendations for improvement.
• Build and maintain partnerships with funding liaisons, service providers, businesses, and educational institutions.
• Research best practices, maintain current knowledge of community resources, and develop and maintain a specialized resource library.
• Participate in required meetings, training, supervision, and other program requirements.
• Demonstrate YMCA values and participate in the annual fundraising campaign to encourage volunteerism and philanthropic support.
• Participate in the Housing On-call Director rotation.
• Ensure staff are properly screened, trained, supervised, and held accountable to the organization's abuse risk management standards.
• Perform other related duties as assigned.

Benefits

• YMCA of Greater Seattle membership for the employee and household.
• Medical, dental, vision, and life insurance.
• Retirement plan with employer contributions.
• Free access to mental health resources.
• Paid time off that accrues rapidly and is available immediately upon hire.
• Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level