Lead Team Member
About The Position
The Lead Customer Service Representative provides customer service in a fast-paced retail store environment. The role includes greeting customers, operating the register, cashiering, making purchase suggestions, and sometimes working with the food program. The employee works throughout the store, both inside and outside, to maintain store appearance standards and provide fast, friendly service. The position also provides entry-level management experience by regularly leading shifts and supervising employees. Regular and predictable onsite attendance is required. The position is full-time, with flexible availability across days, evenings, overnights, and weekends.
Requirements
- Ability to provide excellent customer care and communicate through friendly conversation.
- Ability to work at a quick pace while maintaining a positive attitude.
- Ability to work as part of a team to accomplish daily goals.
- Ability to think quickly, offer suggestions, and come up with ideas to solve problems.
- Ability to lead and supervise a team of employees.
- Ability to stand and/or walk for up to 8 hours.
- Ability to lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes in a shift.
- Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level.
- Ability to push or pull with the arms using up to 20 pounds of force.
- Ability to bend at the waist, with some twisting, for up to one hour per shift.
- Ability to grasp, reach, and manipulate objects with the hands, requiring eye-hand coordination; may need to climb a ladder to store or retrieve materials or place and remove signs.
Nice To Haves
- Retail and customer service experience.
- Entry-level management experience.
- Sales associate or cashiering experience.
- High school diploma or equivalent.
- Motivation to advance in a career.
- Willingness to learn and have fun.
Responsibilities
- Greet customers and provide fast, friendly customer service.
- Operate the register and cashier.
- Make purchase suggestions and sell products to customers.
- Sometimes work with the food program.
- Lead shifts on a regular basis and provide entry-level supervision to employees.
- Work in different areas of the store, inside and outside, to maintain store appearance and standards.
- Work with the team to accomplish daily tasks and goals.
- Maintain regular and predictable onsite attendance.
Benefits
- Medical, vision, dental, and life insurance.
- Short- and long-term disability coverage.
- Flexible schedules.
- Weekly pay.
- Paid comprehensive training.
- 401(k) with a competitive company match.
- Flexible spending and health savings accounts.
- Tuition reimbursement.
- Career advancement opportunities.
- Work with fun, motivated people.
- Task variety.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
