GC Retail Lead Customer Service Associate Store 551

Guitar Center • Danvers, MA

9h

About The Position

Guitar Center’s Lead Customer Service Associate helps deliver an exceptional customer experience while supporting and guiding other store associates. The role maintains strong individual sales performance, assists customers, and helps merchandise and replenish store inventory. It also supports store readiness, sales-floor productivity, price updates, and merchandising standards. The associate continues learning through product, sales, and leadership education and certification.

Requirements

• At least 2 years of relevant work experience.
• Ability to lift up to 50 pounds.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to provide effective coaching and guidance and lead by example.
• Ability to collaborate and build positive working relationships.
• Customer-service skills and ability to connect meaningfully with customers and handle service issues.
• Initiative, adaptability, and ability to learn product, store operations, sales, and leadership skills.
• Clear, courteous written and verbal communication with diverse internal and external stakeholders.
• Organization, multitasking, attention to detail, and ability to complete tasks thoroughly and promptly in a fast-paced environment.
• Ability to learn and use retail technology, systems, equipment, and computer programs.
• Ability to complete Guitar Center’s certification program to develop product and sales knowledge.

Nice To Haves

• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Provide sales guidance to associates on the sales floor.
• Assist customers and maintain a strong individual sales presence to ensure they receive the service they need.
• Continue product, sales, and leadership education through certification and continuing education.
• Assist with tasks that prepare the store for business, including replenishing displays, filling holes, and ensuring displays are functional.
• Drive sales as scheduled while serving as a role model for sales productivity and behaviors.
• Ensure price updates are executed and point-of-purchase standards are maintained according to daily merchandising standards.
• Handle additional duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Mental health support
• Paid sick time
• Paid holidays
• Paid vacation time
• Employee discount program
• Tuition reimbursement options
• Gig leave for musician employees
• Eligibility to participate in the Guitar Center Company bonus program based on Company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed