GC Retail Lead Customer Service Associate Store 334

Guitar Center • Chicago, IL

9h

About The Position

Guitar Center’s Lead Customer Service Associate helps deliver an exceptional customer experience while supporting and guiding other store associates. The role maintains strong individual sales performance, assists customers, and helps ensure inventory displays and store merchandising are ready for business. The associate also develops product, sales, and leadership knowledge through certification and continuing education. Guitar Center describes its mission as nurturing lifelong musicians and enabling people to experience the joy of creating music in inclusive, customer-first environments.

Requirements

• At least 2 years of relevant work experience.
• Ability to lift up to 50 pounds.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to provide effective coaching and guidance and lead by example.
• Ability to collaborate, contribute to teamwork, and build good working relationships.
• Ability to deliver excellent customer service, connect meaningfully with customers, and handle customer service issues.
• Initiative to identify opportunities and issues, learn quickly, and take action without being asked.
• Clear, concise, positive, and courteous written and verbal communication with diverse internal and external stakeholders.
• Strong organization, time management, attention to detail, and multitasking skills in a fast-paced, high-urgency environment.
• Ability to learn retail technology, systems, equipment, and computer programs needed for the role.
• Ability to complete Guitar Center’s certification program to develop a base understanding of products and sales techniques.

Nice To Haves

• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Provide sales guidance to associates on the sales floor.
• Manage customer interactions and maintain a strong individual sales presence by assisting customers and ensuring they receive the service they need.
• Continue learning and developing product, sales, and leadership skills through certification and continuing education.
• Assist with tasks that prepare the store for business, including replenishing displays, filling holes, and ensuring displays are functional.
• Drive sales when scheduled to hold “The Mic,” modeling sales productivity and behaviors.
• Ensure price updates are completed and point-of-purchase standards are maintained according to daily merchandising standards.
• Perform additional duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Mental health support
• Paid sick time
• Paid holidays
• Paid vacation time
• Employee discount program
• Tuition reimbursement options
• Gig leave for employee-musicians to take time off to share their music and return to work after touring
• Eligibility to participate in the Guitar Center Company bonus program based on Company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed