GC Retail Customer Service Associate Store 109

Guitar Center • Orange, CA

7h

About The Position

The Customer Service Associate is a key point of contact for customers entering and leaving the store. The role combines customer service with theft prevention and store safety responsibilities. Associates welcome customers, answer questions, direct shoppers to the right departments or staff, and seek feedback or offer further assistance to customers who leave without making a purchase.

The position also supports store operations by conducting receipt checks, checking gear bags and employee coats or bags as they leave, and helping ensure purchased items are properly accounted for. Associates monitor the sales floor, identify safety hazards, follow safety and loss-prevention procedures, and report suspicious activity or security concerns to management.

The stated pay range is $17.15–$25.73 per hour, depending on background and experience. Guitar Center describes benefits and perks including medical, dental, and vision coverage; a 401(k) with company match; mental health support; paid sick, holiday, and vacation time; an employee discount program; tuition reimbursement options; and gig leave for employee musicians.

Requirements

• Previous customer service experience, preferably in a retail environment.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic retail environment.
• Strong organizational skills and attention to detail.
• Flexibility in scheduling, including availability to work additional hours when needed, nights, and weekends.
• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds.
• Comfort with frequent stooping, bending, and reaching.

Nice To Haves

• Passion for music and familiarity with musical instruments and equipment.

Responsibilities

• Warmly greet customers as they enter the store and offer assistance.
• Answer customer inquiries and direct customers to appropriate departments or staff.
• Help ensure customers feel welcome and valued throughout their shopping experience.
• Communicate with customers leaving without purchasing to gather feedback or offer additional assistance.
• Collaborate and communicate with team members to support smooth store operations.
• Conduct receipt checks at store exits and verify receipts against purchased items.
• Professionally address discrepancies between receipts and purchased items.
• Check gear bags, record item descriptions and serial numbers when applicable, and verify serial numbers match.
• Check employee coats and bags as associates exit the store.
• Support store team members with operational tasks as assigned.
• Monitor the sales floor to help keep it organized, clean, and safe.
• Identify safety hazards or issues and promptly raise them with management.
• Follow store safety and loss-prevention policies and procedures.
• Report suspicious activity or security concerns to management.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.
• Gig leave for employee musicians.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed