GC Retail Customer Service Associate Store 126

Guitar Center • Cerritos, CA

8h

About The Position

The Customer Service Associate is the first and last point of contact for customers and combines exceptional service with theft prevention and store safety responsibilities. The role helps customers feel welcome, answers questions, and directs them to the appropriate departments or staff. It also supports store operations by checking receipts and gear bags at exits, assisting with operational tasks, and monitoring the sales floor for safety and organization.

Requirements

• Previous customer service experience, preferably in a retail environment.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic retail environment.
• Strong organizational skills and attention to detail.
• Flexibility in scheduling, including availability to work additional hours when needed, including nights and weekends.
• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds.
• Comfort with frequent stooping, bending, and reaching.

Nice To Haves

• Passion for music and familiarity with musical instruments and equipment.

Responsibilities

• Warmly greet customers entering the store and offer assistance.
• Answer customer inquiries and direct customers to appropriate departments or staff.
• Help ensure customers feel welcome and valued throughout their shopping experience.
• Speak with customers leaving without making a purchase to obtain feedback or offer further assistance.
• Collaborate and communicate with team members to support smooth store operations.
• Conduct receipt checks at store exits and verify receipts against purchased items; professionally address discrepancies.
• Check gear bags, including instrument and drum cases, upon exit and record item descriptions and serial numbers when applicable to verify they match.
• Check employee coats and bags as associates exit the store.
• Support the store team with operational tasks as assigned.
• Monitor the sales floor to help keep it organized, clean, and safe.
• Promptly identify and address safety hazards or issues with management.
• Follow store safety and loss-prevention policies and procedures.
• Report suspicious activity or security concerns to management.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.
• Gig leave for employee-musicians to take time off to perform or tour and return to their job.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed