GC Retail Lead Customer Service Associate Store 810

Guitar Center • Manhattan, NY

8h • Onsite

About The Position

Guitar Center’s Lead Customer Service Associate helps deliver an exceptional customer experience, provides guidance to other store associates, maintains strong individual sales performance, and supports merchandising and store readiness. The role involves coaching and serving as a positive example for associates, collaborating with the team, addressing customer service issues, and communicating courteously with internal and external stakeholders. The associate continues developing product, sales, store operations, technology, and leadership knowledge through certification and ongoing education. The position pays $20.50–$25.63, depending on location, background, and experience, and is eligible for the Guitar Center Company bonus program based on company performance.

Requirements

• At least 2 years of relevant work experience.
• Ability to lift up to 50 pounds.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Provide sales guidance to associates on the sales floor.
• Assist customers and maintain a strong individual sales presence to provide the service they need.
• Continue learning product, sales, and leadership skills through certification and continuing education.
• Help complete tasks needed to prepare the store for business, including replenishing displays, filling holes, and ensuring displays are functional.
• Drive sales as scheduled while serving as a role model for sales productivity and behaviors.
• Ensure price updates are completed and point-of-purchase standards are maintained according to daily merchandising standards.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.
• Gig leave for employee musicians to take time off to tour and return to their job.
• Eligibility to participate in the Guitar Center Company bonus program based on company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed