Lead - Customer Growth

Freehand•San Francisco, CA

1d•Remote

About The Position

Freehand is building AI agents that replace the human decision-making and coordination layer above enterprise software, handling analysis, negotiation, prioritization, and execution. Their customers include major companies like Apple, Meta, GE, Pfizer, J&J, Schlumberger, Cardinal Health, and Unilever. Freehand offers a fundamentally different approach to enterprise software powered by AI.

Requirements

Operated where the system doesn't exist yet, building the plane while flying it, and remaining accountable for the outcome (e.g., consulting, banking, or operating roles in ambiguous, high-stakes engagements).
Meaningful experience in supply chain, logistics, procurement, or a comparably complex operating environment, with the ability to engage effectively with customer VPs of Supply Chain or CFOs.
Ability to pull a room of smart, differently-skilled people toward a shared answer.
Honesty about the edges of one's own knowledge, comfortable saying 'I don't know, here's what I need from you to figure it out' to clients and internally.
This is a senior, largely individual-contributor build role, measured on outcomes personally driven, not headcount managed.

Responsibilities

Be the single-threaded owner of the post-go-live relationship for a portfolio of flagship F100 accounts, accountable for the outcomes they see.
Develop and execute land-to-expand strategies by mapping the full breadth of customer spend and building data-driven cases for Freehand's expansion.
Translate agent performance (credits secured, cycle times cut, exceptions resolved autonomously) into business narratives for financial and supply chain executives, owning renewal and expansion revenue.
Influence product and engineering roadmaps by providing real customer signal.
Define and document the customer growth playbook, including metrics, expansion sequencing, and defining 'great' customer outcomes at different time points, creating a repeatable model for future hires.