Lead CSR/Teller- Bilingual Preferred(Spanish)- Hilliard South, OH- Full Time

Fifth Third Bank•Hilliard, OH

18d•Onsite

About The Position

Fifth Third Bank is hiring a Lead CSR/Teller to provide excellent customer service, refer customers to appropriate business partners for consultative conversations, and perform the most complex Customer Service Representative duties with considerable independent judgment. The role is accountable for managing risk, following bank policies and procedures, protecting customer confidentiality, and supporting a positive customer experience. Spanish bilingual ability is preferred. The Lead CSR/Teller deepens customer relationships by listening to customer needs, asking questions, resolving issues, following up, and communicating responsively. The position supports financial center operations, including cash counts, FCA requests, daily office responsibilities, balancing records, identifying and correcting outages, and keeping current on policies and procedures. The role also identifies customer needs and makes appropriate referrals to Bankers and business partners, maintains knowledge of retail products and services, and assists in training newly hired Customer Service Representatives. There are no supervisory responsibilities. The position is based in Hilliard, Ohio, in a normal office environment and involves extensive cash handling and viewing computer screens. Scheduling flexibility is required. Fifth Third describes its total rewards as including comprehensive benefits and differentiated compensation, with programs supporting employees’ physical, financial, emotional, and social well-being; specific benefits are not listed in the posting.

Requirements

High school diploma or GED.
Extensive cash handling is involved.
In-depth knowledge of retail policies and procedures to perform essential duties with minimal supervision.
Ability to interact comfortably and confidently with the public.
Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Ability to act as a leader and resource for customers and the platform team.
Demonstrate company core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
Flexibility in scheduling is required.
Spanish bilingual ability is preferred.

Nice To Haves

Spanish bilingual ability.

Responsibilities

Provide excellent customer service and guide customers to appropriate business partners for consultative conversations.
Listen to customers’ needs, ask questions to understand them, and help connect customers with solutions for their financial needs.
Follow up on customer questions, resolve issues, and communicate responsively and in a timely manner.
Maintain customer confidentiality and follow the Bancorp Code of Business Conduct and Ethics and related policies.
Collaborate with the Financial Center Manager to complete monthly cash counts and gather and report monthly FCA requests.
Perform daily office responsibilities with CSRs and Bankers to support efficient financial center operations.
Maintain balancing records in accordance with policy, find and correct outages, and assist others as needed.
Keep current on bank policies and financial center procedures and exercise sound judgment within established guidelines.
Assist in training newly hired Customer Service Representatives.
Identify customer needs during interactions and customer outreach, and refer customers to Bankers and business partners as appropriate.
Maintain working knowledge of Retail products and services.
Use appropriate tools to track referrals to personal bankers and business partners.
Perform other duties as assigned.