Lead CSR/Teller- Westerville South, OH- Full Time

Fifth Third Bank • Westerville, OH

4d • Onsite

About The Position

Fifth Third Bank is hiring a Lead CSR/Teller in Westerville, Ohio. The role provides excellent customer service, identifies customer needs, and refers customers to appropriate Bankers and business partners for consultative conversations. It handles the most complex Customer Service Representative duties and exercises considerable independent judgment while following bank policies, procedures, and risk practices.

The position supports the efficient operation of the financial center, maintains accurate balancing records, helps resolve outages, assists with cash counts and monthly reporting, and helps train newly hired Customer Service Representatives. The role requires extensive cash handling, in-depth knowledge of retail policies and procedures, comfort interacting with the public, and flexibility in scheduling. It is performed in a normal office environment and involves extensive computer-screen viewing. The position has no supervisory responsibilities.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• In-depth knowledge of retail policies and procedures to perform essential duties with minimal supervision.
• Ability to interact comfortably and confidently with the public.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Ability to act as a leader and resource for customers and the platform team.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines.

Responsibilities

• Provide excellent customer service and deepen customer relationships by listening to needs, asking questions, and guiding customers to appropriate solutions.
• Follow up on customer questions, resolve issues, and communicate responsively and clearly.
• Keep customer business confidential and comply with the Bancorp Code of Business Conduct and Ethics and related policies.
• Collaborate with the Financial Center Manager to complete monthly cash counts and gather and report monthly FCA requests.
• Perform daily office responsibilities with Customer Service Representatives and Bankers to maintain efficient office operations.
• Maintain an accurate balancing record, identify and correct outages, and assist others as needed.
• Keep current on bank policies and financial center procedures and exercise sound judgment within established guidelines.
• Assist in training newly hired Customer Service Representatives.
• Identify customer needs during interactions and outreach, and refer customers to Bankers and business partners for consultative conversations.
• Maintain working knowledge of Retail products and services and use appropriate tools to track referrals.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED