Lead Count Team Member - Cage Operations

Hard Rock Hotel & Casino Ottawa • Tejon, NM

6d

About The Position

Under the direction of the Count Room Manager, the Lead Count Team Member collects, sorts, counts, and records gaming results. In the Count Room Manager’s absence, the incumbent is responsible for the overall operation and maintenance of the Count Room and currency-counting equipment. The role supports regulatory compliance, internal controls, efficient collection operations, appropriate staffing and supplies, and the training and development of department team members.

Requirements

• High school diploma or equivalent.
• Casino count room experience; the posting states a minimum of “three (2) years.”
• Proficient knowledge of Count Room operations and a strong understanding of Count Room equipment.
• Ability to reconcile a soft count summary report.
• Detail-oriented with high standards of performance.
• Ability to cultivate and foster a professional and cohesive team environment.
• Ability to communicate effectively with guests and other team members.
• Computer literacy, including operation of a Windows computer, Excel, Word, and custom in-house programs.
• Ability to communicate effectively in English with guests in relation to position duties and responsibilities.

Responsibilities

• Maintain compliance with regulatory requirements, including governmental reporting.
• Ensure adherence to internal controls and assist in developing and continually improving Count Room operating procedures.
• Work with the Count Room Manager to develop drop schedules and routes for efficient collection of drop boxes.
• Assist in maintaining adequate inventories of operational supplies.
• Interact professionally with vendors and members of other departments by phone, email, and in person.
• Develop department members’ knowledge and skills through education, training, and coaching, and support their personal and professional growth.
• Promote responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure appropriate staffing levels to manage labor costs.
• Stay informed about current trends and practices in the area of responsibility and communicate relevant information to management, peers, direct reports, and team members as appropriate.
• Maintain a safe, professional, and positive work atmosphere.
• Perform other duties as assigned.
• In the Count Room Manager’s absence, oversee the operation and maintenance of the Count Room and currency-counting equipment.

Benefits

• The posting describes a comprehensive benefits package intended to support team members’ health, future planning, and work-life balance; benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED