Lead Coordinator - Suwanee

Coolray Heating & Air • Suwanee, GA

3d • $18 - $20

About The Position

Coolray is seeking a Water Coordinator to join its team. The role is an essential part of the customer service experience and is often one of the first points of contact customers have with Coolray. The Coordinator schedules customer appointments, manages daily schedules, makes confirmation calls, and processes paperwork. The ideal candidate is highly organized, detail-oriented, able to multitask in a fast-paced environment, and committed to excellent customer service.

Requirements

• High school diploma or GED.
• At least 2 years of experience in office administration, appointment scheduling, or dispatch.
• Excellent organizational skills.
• Advanced Microsoft Excel skills.
• Ability to balance multiple priorities at one time.
• Experience working with customers and providing outstanding service.
• Flexibility to work evenings and weekends as needed.

Nice To Haves

• Experience with Service Titan.

Responsibilities

• Schedule sales appointments for all locations by phone and email.
• Create purchase orders for equipment and coordinate delivery as needed.
• Call customers to confirm sales appointments.
• Review schedules continuously and maintain flexible client lists to ensure sales appointments are filled each day.
• Reassign and reschedule sales appointments as needed to support revenue generation.
• Coordinate scheduling changes with vendors and subcontractors.
• Provide field support with paperwork processing as needed.
• Work with Outside Sales Consultants to address scheduling bottlenecks or issues.

Benefits

• Market value compensation.
• Robust paid time off plan.
• Health, vision, and dental plans for employees and their families.
• 401(k) retirement plan with company match up to 30%.
• Life insurance.
• Short-term and long-term disability coverage.
• Flexible spending account (FSA).
• Employee assistance program (EAP).
• Legal services.
• Identity theft protection.
• Continuous training for professional development.
• Dynamic, collaborative, and fun working environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED