Lead Coordinator

Life Time Inc. • Woodstock, VT

1d

About The Position

As a LifeSpa Lead Coordinator, you partner with the Spa Manager to ensure the LifeSpa Coordinator Team provides exceptional guest service at the front desk. You assist with administrative duties and serve as the leadership point of contact when the Spa Manager is unavailable. The role includes leading and developing coordinators, managing schedules within the front desk payroll budget, supporting guest issue resolution, and helping achieve service and retail goals.

Requirements

• High school diploma or GED.
• One to two years of leadership, customer service, or receptionist experience in the salon and spa or retail industry.
• Intermediate computer skills and proficiency in Microsoft Office Suite.
• Ability to work a minimum of 20 hours per week.

Nice To Haves

• One to two years of experience as a LifeSpa Coordinator.

Responsibilities

• Answer incoming calls, listen to guests’ needs, schedule appointments or recommend services, and collect payment for services.
• Clean and stock shelves as needed when products are low or retail product orders are delivered.
• Promote awareness of services and retail products through individual and LifeSpa-designed promotions.
• Lead, develop, and oversee the LifeSpa Coordinator team.
• Create monthly coordinator schedules while managing to the front desk payroll budget.
• Assist the Spa Manager with documenting Guest Challenges using Listen, Empathize, Apologize, Fix/Follow Up, and help resolve them.
• Assist the Spa Manager in ensuring guests are pre-booked at least 40% of the time per day.
• Achieve at least 100% of the monthly retail goal.
• Educate coordinators on daily revenue needs and set goals based on required cross-sales.
• Serve as a positive role model to team members and help create a happy work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED