LifeSpa Lead Coordinator

Life Time Inc. • Las Vegas, NV

7d

About The Position

As a LifeSpa Lead Coordinator, you will partner with the Spa Manager to ensure the LifeSpa Coordinator Team provides exceptional guest service at the front desk. You will assist with administrative duties and serve as the leadership point of contact when the Spa Manager is unavailable.

Requirements

• High school diploma or GED.
• 1 to 2 years of leadership and customer service/receptionist experience in the salon and spa or retail industry.
• Intermediate computer skills and proficiency in Microsoft Office Suite.
• Ability to work a minimum of 20 hours a week.

Nice To Haves

• 1 to 2 years of experience as a LifeSpa Coordinator.

Responsibilities

• Answer incoming calls, listen to guests’ needs to schedule appointments or recommend services, and collect payment for services.
• Clean and stock shelves when products are low or when a retail product order is delivered.
• Drive service and retail awareness through individual and LifeSpa-designed promotions.
• Lead, develop, and oversee the LifeSpa Coordinator team.
• Create monthly coordinator schedules to manage the front desk payroll budget.
• Assist the Spa Manager with documenting Guest Challenges using Listen, Empathize, Apologize, Fix/Follow Up, and work with the Spa Manager to resolve them.
• Assist the Spa Manager in ensuring guests are pre-booked at least 40% of the time per day.
• Achieve 100% or more of the monthly retail goal.
• Educate coordinators on daily revenue needs and set goals based on needed cross-sales.
• Serve as a positive role model to team members and help create a happy work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED