LifeSpa Coordinator
About The Position
The LifeSpa Coordinator operates the telephone system, answers incoming calls, and directs callers to appropriate personnel while maintaining a cheerful and pleasant attitude and exceeding caller expectations. The coordinator also assists the Department Head with filing and other office duties as needed. The role involves greeting callers, scheduling appointments, assisting members and guests with LifeSpa questions, explaining products and services, and helping guests determine their individual needs. The coordinator may suggest upgrades or add-ons and makes outgoing calls to confirm appointments and schedule appointments through Beautiful Beginning and myLT Bucks calls.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience.
- CPR and AED certification within 30 days of hire.
- Knowledge of computer software such as Microsoft Office, Excel, PowerPoint, and Outlook.
- Ability to calculate figures and amounts, such as discounts, interest, and commissions.
- Ability to stand, sit, walk, reach, climb, and lift up to 50 pounds.
Nice To Haves
- At least 1 year of receptionist experience.
Responsibilities
- Answer incoming internal calls, greet callers, schedule appointments, and serve members in a friendly and professional manner.
- Convert LifeSpa questions into appointments.
- Explain LifeSpa products, services, and treatments to guests and help them determine their individual needs.
- Suggest upgrades or add-ons to products and services.
- Make outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments.
- Use required safety devices and comply with company safety rules.
- Assist the Department Head with filing and other office duties as needed.
Benefits
- Fully subsidized membership.
- Discounts on Life Time products and services.
- 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
- Training and professional development.
- Paid sick leave where required by law.
- Full-time team members are eligible for medical, dental, vision, and prescription drug coverage.
- Full-time team members are eligible for short-term and long-term disability insurance.
- Full-time team members are eligible for life insurance.
- Full-time team members are eligible for pre-tax flexible spending and dependent care plans.
- Full-time team members are eligible for parental leave and adoption assistance.
- Full-time team members are eligible for paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
- Full-time team members who meet the required income threshold are eligible for a deferred compensation plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
